Serco

Senior Quality Compliance Specialist

Serco

Riyadh, Saudi Arabia

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description

The ideal candidate should have:

  • Good time management and organizational skills.

  • Ability to handle confidential information appropriately.

  • Ability to liaise in a professional manner with staff at all levels in the organization and with external parties.

  • Ability to develop self and contribute to the development of others across the Team.

  • Excellent communication skills, both written and verbal.

  • The ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.

  • Strong analytical and strategical skills.

The hiring for this position is still subject to contract award.

Key Accountabilities

  • Support the development and implementation of quality management systems (QMS) and compliance programs to ensure adherence to regulatory requirements, industry standards, and organizational policies.

  • Actively participate in audits and assessments of quality systems, processes, and documentation to verify compliance with applicable local regulations and identify areas for improvement.

  • Provide guidance and support to cross-functional teams on quality and compliance matters, including interpretation of regulations, standards, and guidelines.

  • Develop and maintain quality assurance procedures, work instructions, and documentation templates to standardize processes and ensure consistency in quality practices.

  • Conduct risk assessments and mitigation activities to identify and address potential quality and compliance risks within the organization's operations.

  • Manage and track corrective and preventive actions (CAPAs) resulting from audits, inspections, or non-conformance events, ensuring timely resolution and effectiveness verification.

  • Collaborate with relevant internal stakeholders to drive improvement initiatives and enhance quality performance.

  • Serve as a subject matter expert on quality and compliance requirements during BAU activities and provide guidance and oversight to ensure regulatory compliance.

  • Coordinate regulatory submissions and filings, including pre-market notifications, registrations, and license renewals, to facilitate timely approvals and overall compliance.

  • Support external audits and inspections by regulatory agencies, notified bodies, and customers, facilitating audit readiness activities.

  • Monitor changes in regulatory requirements, industry standards, and best practices, assessing their impact on the organization's quality systems and recommending necessary updates and modifications.

  • Develop and deliver training programs and educational materials on quality and compliance topics to raise awareness, build competency, and ensure understanding among employees.

  • Analyze quality data and metrics to identify trends, patterns, and opportunities for improvement, driving initiatives to enhance product quality, reliability, and customer satisfaction.

  • Prepare and present reports, metrics, and findings related to quality and compliance performance to senior management, regulatory authorities, and other stakeholders as needed.

Specific Requirements

  • Minimum a Bachelor's Degree in relevant field is mandatory

  • Practical and previous experience in KSA

  • Previous experience in Public Sectors

  • 10 years' experience in relevant field is a minimum requirement

  • Familiarity with QMS principles and frameworks and the ability to develop, implement, and maintain effective quality systems within the organization.

  • Exceptional analytical and problem-solving skills.

  • Excellent communication and presentation skills.

  • Ability to develop strong relationships with stakeholders.

  • Ability to interpret and analyze large volumes of data in a concise and accurate manner.

  • In-depth knowledge of strategic reports, concept/strategic/operational models, and industry standards.

  • Knowledge of quality assurance principles, methodologies, and tools to establish and maintain effective quality assurance processes, procedures, and controls.

  • Understanding of supplier quality management principles and practices, including supplier qualification, auditing, performance monitoring, and risk management.

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

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