Experience Design Associate

As an Experience Design Associate at Serco's ExperienceLab, you will play a crucial role in delivering actionable insights to clients and supporting business development efforts in customer experience across the UAE and KSA. You will conduct customer research activities, use design thinking skills to translate business challenges into innovative outcomes, and communicate key insights and findings to stakeholders. This role requires strong communication skills, the ability to work collaboratively, and a commitment to delivering high-quality service design solutions.

Key Responsibilities:

• Conduct customer research activities to uncover needs and pain points.

• Translate business challenges into innovative outcomes using design thinking skills.

• Map and analyze existing business processes to identify areas for improvement.

• Communicate key insights and findings to stakeholders effectively.

• Provide regular reports on project progress, findings, and recommendations.

• Stay informed about industry trends and best practices in service design.

• Collaborate with multidisciplinary teams and clients to achieve project objectives.

• Use design thinking to create or contribute to design concepts and recommendations.

Specific Requirements:

• Undergraduate or master's degree in a related subject (e.g., Psychology, HCI, Service Design, Product Design).

• Strong communication skills, both verbal and written.

• Ability to work collaboratively and communicate effectively with clients.

• Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma, etc.).

What's in it for you?

• Competitive monthly pay and allowances.

• Comprehensive medical and life insurance coverage.

• Generous leave benefits and annual airfare allowance.

• Supportive work environment with a Safety-First culture.

• Access to wellbeing programs and platforms.

• Diverse career paths and opportunities for growth.

Join Us:
At Serco, we value diversity and inclusion and are committed to equal employment opportunities. Join our team and be part of an organization that invests in the development and well-being of its employees, offering a rewarding and fulfilling career. Visit Serco Careers to explore opportunities and apply.