Support & Operations Lead

• We want a groundbreaking customer experience. While the majority of your time will initially be spent resolving customer support tickets yourself, we need someone who’ll bring their expertise, ideas, and motivation to make our support the best it can be. From exploring new software to eventually hiring a team, you’ll be at the heart of creating the ultimate customer experience.
  

• As you can imagine, our customers are often in highly emotional and distressing situations when they require our help. For this reason, we need a compassionate and caring individual to resolve queries and make the customer journey as smooth as possible. Your goal is to help them find their pet, and you do this by problem solving efficiently and offering the support they need.
  

• Alongside customer service, you’ll be involved in the general operations of the company. This means something different every day. Whether it’s helping a new project take off, supporting other team members in their roles, or monitoring our press outreach strategies. To do this, you need to be an adaptable individual who is ready and willing to jump into any task that could help the company grow.

• For PetRadar to develop and evolve, we need a team of forward-thinkers who aren’t afraid to initiate new and experimental projects to propel the company forward. You’ll be a self-starter who takes ownership of your role and constantly thinks of new and innovative ways to deliver the best possible experience for our customers.

What’s in it for you?

• As you can see, this isn’t a simple get-the-job-done role. We expect you to take full responsibility for customer service, executing it in your own unique way that you think works best, which is why we offer an equally unique working environment.
  

• Just some of the benefits on offer include no set working schedule, a completely remote work environment, and unlimited paid holiday.
  

• We’re a company of equals, all invested in creating the best resource possible for pet owners. We trust you to prioritize, organize, and execute the role to the best of your ability. This means no micromanaging, unnecessary supervision, or daily check-ins.

😺Who you are:

• Previous customer service experience

• Organized, self-motivated, and determined

• Have a heart for animals and a genuine desire to assist distressed pet owners.

• Are approachable and compassionate, with stellar communication skills.

• Can work autonomously and make sound decisions with minimal guidance.

• Proactively seek ways to improve operations and user experience.

• Speak English fluently (C1+ level).