Manager, Commercial Support - Postpaid (Other Channels)

The Role:

Responsible for develop / Expansion of other Post-paid Channels like Tele Marketing / Community / VIP / D2C / Modern Trade & New channels. Monitor the sales quality, designing Channel Scheme, manage sales budget and provide early indicators on market trends, benchmark performance against competition, recommend actions to achieve sales excellence. Driving Postpaid App penetration across channels

Key Responsibilities:

1- Expansion & Extraction:

• Identify opportunity for opening up new business channels, design the Business model, plan execution model, plan GTM & design Partner ROI model Pin down the market insights on sales / competition behavior in the market, analyze the same and prepare presentations after discussions with Channel Managers to support Senior Management in making business decisions.

• Assess BI analysis and review how it impacts Ooredoo and communicate the key information to management on a variety of subjects including performance against KPIs, quality of sales, business impact, cost to volume ratio & Revenue etc.

• Team up with the Channel Head / AM's to determine their needs and develop appropriate strategies to tackle business issues including performance improvement, quality improvement etc.

• Synchronize with other departments including Finance, Marketing, BI and Technology to provide meaningful insight on cost of sales and Channel profitability analysis.

• Work with the Sales Channel Managers to ensure that the Sales quality and KPI are met.

• End to end Designing of Other Channel Roll out model based on Market intelligence & Potential / BI data / Competition attributes

2- Operational Excellence:

1. Prepare clear guideline for Target setting for Sales Channel & Internal Team members considering Overall company objective & Strategy.

2. Driving Productivity enhancement models across channels.

3. Prepare deep dive Analytics & guideline to drive sales campaign efficiency.

4. Review dashboards on Sales channels and share meaningful insight to Sales Team and highlight key input to Management for efficiency enhancement.

5. Prepare in depth analytical insights to reduce cost without compromising on quality.

6. Develop right model for Channel Performance evaluation matrix considering both Revenue generation & Cost incurred.

7. Maintain strong relationships with internal parties Marketing, Sales channels, operations etc

8. Design robust Sales Training model in coordination with Sales Operations team for Productivity enhancement & better yield.

9. Periodic training to all the front liners on App Features / KPI briefing and monitor App usage.

3- Quality & post- sales:

• Review the Quality KPIs and post launch analysis of Scheme efficacy and provide relevant information to Sales Team & Senior Management.

• Work closely with Segment & Brand team to lift demand generation to next level and increase quality, quantity, and efficiency through clear strategy.

• Close observation of sales performance and measure quality of campaigns.

• Study competitor activities on Geography & cell site level.

4- Staff:

• Manage and motivate own team members to ensure highest levels of customer satisfaction.

• Proactively manage the team to be highly professional and results oriented.

• Improve employee performance through personal coaching and identifying training and development needs.

• Share Best Practice to Team based on past experience and motivate team to drive in similar lines based on Ooredoo.

• Ensure Individual Development Plans (IDP) are completed for team member in accordance with Ooredoo policy.

• Conduct quarterly and annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.

• Design & Implement Trade & Internal team Engagement program.

• Share knowledge and expertise with peers and the Commercial Support team.

• Proactively take responsibility for self improvement by staying well-informed of developments, knowledge, and innovations in relevant field of expertise.

• Present to OG on Best Practises implemented in Kuwait and the efficacy.

• Other duties as directed by Senior Management or other superiors.

Qualifications:

Bachelor's degree in business or a related discipline

Job specific technical Skills:

• Required 5-6 years of experience

• Team building and coaching skills.

• Skills in project management

• Knowledge of the Telecom industry would be an advantage.

• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.

• Good command of both written and verbal English, Arabic would be an advantage.

• MS Office applications

• Strong Analytical skills

• Strong Technical skills