IT Client Support Specialist

RESPONSIBILITIES/ACCOUNTABILTY:

• Installing and configuring computer hardware, operating systems, software (Applications), networks, multi-function printers and scanners.

• Investigating, diagnosing, and solving Complex computer software and hardware faults.

• Interact with clients on computer equipment, setup functions, and IT processes daily.

• You will have to tackle problems, resolve them, and assign advanced IT issues to appropriate group(s).

• You will follow and contribute to policies, procedures, processes, and guidelines.

• Contribute to and maintain system standards.

• It is necessary to provide detailed documentation of all issues in the company Service Desk system.

• Respond to service desk tickets in a timely manner.

• You are responsible for organizing, planning, and prioritizing your multiple job activities.

• You will configure and deploy company computer systems.

• You may have to support multiple locations, some remotely.

• Perform hardware inventories when required.

BEHAVIORAL SKILLS/COMPETENCIES & EXPERIENCE REQUIRED:

• You should possess strong communication and interpersonal skills with the ability to build trust and integrity in your relationships with customers and other team members.

• Ability to work independently under stress and meet deadlines, as well as contribute as a team player.

• Be able to maintain confidentiality of sensitive information when needed.

• Ability to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues

• Understanding and working knowledge of Two-Factor Authentication, MDM Solutions.

• Understanding and working knowledge on networks & server environment.

• You can show a demonstrable understanding of network configuration and problem-solving networking issues.

• You are knowledgeable on the use of cloud storage and utilization.

• You are self-directed and results oriented with the ability to work expertly and with little supervision.

• Possess a valid local driving license.

• Strong articulation and listening when supporting clients and communicating with others.

• Customer-oriented and cool-tempered

• Flexibility in thinking and operating style.

• Open-mindedness and respect for team members.

Qualifications (Education/No. of Years of Experience):

• University Degree in Computer Science or a related Subject is ideal or relevant working experience.

• Minimum 4 years of experience in a large corporate environment in the related role..

• MCP /MCSE / CCNA / ITIL Certification an Advantage.