IT Support Specialist

JOB TITLE: IT Support Specialist 

RESPONSIBLE TO: Director of Operations 

POSITION TYPE: Full-time  

COMPENSATION: Commensurate with experience 

DAYS & HOURS: Monday-Saturday, includes some evenings 

Nature and Scope of Job:

DarusSalam Seminary is seeking an energetic and dedicated individual to serve as a full-time IT Support Specialist. Your work will have a direct impact on students of knowledge, as well as our congregation and listeners around the world! 

Qualification And Experience:

• High school diploma, GED, or equivalent 
• Prior information technology or systems administration experience preferred Past industry experience 

Job Description and Responsibilities:

The job description and responsibilities of the IT Support Specialist include, but are not limited to the following:

• Install, configure, and maintain hardware and software to ensure optimal performance 
• Serve as the initial point of contact for diagnosing and troubleshooting a wide range of software, hardware, network, and other issues, and escalate issues when appropriate 
• Handle an average of 40 phone calls and emails daily, efficiently prioritizing and resolving issues 
• Add setup, breakdown, storage, and inventory of event equipment. 
• Coordinate and manage work being done by vendors and contractors 
• Create documentation of procedures for user training 
• Work cooperatively with key team members and upper management 
• Oversee daily functions to ensure all operations were performing optimally 
• Record events and problems and their resolution in logs 

Submit your resume and three professional references to: 

office@darussalamfoundation.org