Client Relationship Manager

What you will be rewarded with:

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

• Competitive Benefits Package including: 28 days annual leave, medical cover, life assurance, employee assistance program.

We will rely on you to:

Medical Insurance Expertise:

• Lead relationships with both existing and new medical insurance clients, formulating regional insurance strategies.

• Develop an in-depth understanding of the regional insurance landscape.

• Foster strong client relationships, comprehending their business and medical insurance philosophy.

• Serve as the primary point of contact for insurance inquiries.

• Conduct insurance benchmarking against market standards and peer groups.

• Produce quarterly claims analytics reports, identifying trends and cost drivers to support cost containment measures.

• Manage the renewal of insured medical insurance programs and aid in communication to employees.

Market Insight & Relationship Building:

• Gain a deep understanding of insurers' service propositions and capabilities to provide well-informed recommendations to clients.

• Cultivate and maintain robust relationships within the insurance market.

• Engage in discussions with underwriters regarding claims and funding for clients.

• Participate in negotiations on insurer service level agreements for individual clients.

Portfolio Growth & Business Development:

• Identify prospects through individual relationships, research, and referrals.

• Explore opportunities for expanding within existing clients.

• Collaborate with other organizational practices to facilitate cross-selling opportunities.

Process Compliance & Financial Targets:

• Adhere to internal servicing guidelines to ensure excellent customer service.

• Ensure the accuracy of policy contracts and client documentation.

• Maintain compliance with policies and regulatory requirements.

• Achieve individual retention and new business targets.

• Record and report revenues on a monthly basis.

Leadership & Communication:

Lead, motivate, and train team members, emphasizing best practices.

• Maintain proactive communication with internal and external units.

• Generate innovative ideas and proactively address outstanding issues.

Ad Hoc Projects:

Undertake assigned tasks and projects as directed by senior leadership, meeting agreed-upon timelines.

What you need to have:

• Technical experience in medical insurance

• Market knowledge

• Communication skills

• Analytical skills

• Negotiation skills

What makes you stand out:

• Solid analytical skills

• “Thinking outside the box” mindset