Customer Service Coordinator

Responsibilities:

* Assist clients in the showroom by providing product information, answering questions, and offering recommendations.

• Guide clients in selecting appropriate products based on their needs and preferences.

• Process orders and coordinate with suppliers to ensure timely delivery.

• Resolve client concerns or issues in a timely and professional manner.

• Maintain accurate records of client interactions, orders, and inventory.

• Collaborate with the sales team to meet and exceed sales targets.

• Stay up-to-date with product knowledge and industry trends to provide accurate information to clients.

• Conduct post-sale follow-ups to ensure client satisfaction and gather feedback.

• Assist in showroom merchandising and product displays.

• Work closely with the showroom team to ensure a seamless customer experience.

Preferred Candidate:

* Experience in customer service, preferably in a showroom or retail environment.

• Strong interpersonal and communication skills to effectively interact with clients and colleagues.

• Knowledge of the products and services offered in the showroom.

• Ability to understand client needs and offer appropriate product recommendations.

• Excellent organizational and multitasking abilities to handle multiple client inquiries simultaneously.

• Proficiency in using sales and customer service software and tools.

• Attention to detail and ability to maintain accurate records and documentation.

• Flexibility to work in a showroom environment and assist clients in person.

• Positive attitude and a passion for delivering exceptional customer service.

• Ability to work independently and as part of a team.