As the Store General Manager, you will be responsible for growing the revenue of the business, while maintaining operational standards. You will lead, coach, and motivate your team to deliver excellent customer service standards and demonstrate first-class product knowledge that targets the customers' needs at every opportunity. You will be responsible for managing the store operation to ensure that all store targets are achieved, whilst adhering to company policies and procedures. Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction.

Duties and Responsibilities:

Sales-Opex Activities & Inventory Controls

• Ensure assigned sales targets are achieved within set timelines.

• Monitor sales activities on the shop floor and ensure quality standards are followed.

• Manage Opex figures within given targets, prioritizing saving initiatives.

• Ensure timely completion of purchase orders (POs) within budget constraints.

• Adhere to inventory calendar and implement shrinkage controls.

• Prepare regular reports for top management as needed.

Customer Experience

• Act as an ambassador and leader of the customer experience.

• Develop relationships with customers and mentor team to ensure the same.

• Ensure efficient and timely customer service to maximize satisfaction.

• Resolve failed service tickets through appropriate channels.

Store Management

• Oversee implementation of Planograms on the shop floor.

• Ensure zero errors in product merchandising.

• Ensure standards for quality, health, and safety are met, maintaining a clean showroom environment.

• Regularly tour the sales floor to identify and resolve urgent issues.

Team Management

• Coach and develop store and management team, setting expectations and providing ongoing support.

• Create development plans and conduct annual appraisals for management team.

• Review and monitor daily rosters of showroom staff.

• Conduct necessary training sessions.

• Deal with staffing issues such as interviewing potential staff.

• Build second and third line of qualified staff for future expansions.

• Update colleagues on business performance, new initiatives, and changes.

Skills

• Bachelor’s degree holder.

• Minimum of 10 years experience in retail, with 5+ years as a General Manager.

• Strong cognitive skills including problem analysis, decision-making, and financial analysis.

• Adaptability, dependability, resourcefulness, critical thinking, negotiation skills, attention to detail, and organization.

• Ability to educate and motivate employees.

• Strong interpersonal and communication skills.

• Excellent verbal and written communication skills in both English and Arabic.

• Knowledge of the Saudi Arabian market.

• Proficiency in MS Office.

Job Details

• Job Location: Riyadh, Saudi Arabia

• Company Industry: Home & Office Furniture

• Company Type: Private Sector

• Job Role: Management

• Employment Type: Full Time

• Monthly Salary Range: Unspecified

• Number of Vacancies: 1