Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Customer Service
Job Description
Duties and responsibilitiesImproving customer service experience, creating engaged customers, and facilitating organic growth.
Taking ownership of customers' issues and following problems through to resolution.
Setting a clear mission and deploying strategies focused towards that mission.
Develop and implement customer service policies and procedures to enhance patient and employee experience and satisfaction.
Keep accurate records and document customer service actions and discussions.
Analyze statistics and compile accurate reports.
Coordinate with department heads / HODs to ensure seamless service delivery that meets patients' and stakeholders' needs and expectations.
Monitor and evaluate staff performance, provide training and development opportunities, and address performance issues.
Collaborate with clinical and administrative professionals to carry out patient-centered care initiatives to enhance the general experience.
Keen and updated on industry trends, best practices, and new methods related to customer services in the healthcare setting.
Skills
Improving customer service experience, creating engaged customers, and facilitating organic growth.
Taking ownership of customers' issues and following problems through to resolution.
Setting a clear mission and deploying strategies focused towards that mission.
Develop and implement customer service policies and procedures to enhance patient and employee experience and satisfaction.
Keep accurate records and document customer service actions and discussions.
Analyze statistics and compile accurate reports.
Coordinate with department heads / HODs to ensure seamless service delivery that meets patients' and stakeholders' needs and expectations.
Monitor and evaluate staff performance, provide training and development opportunities, and address performance issues.
Collaborate with clinical and administrative professionals to carry out patient-centered care initiatives to enhance the general experience.
Keen and updated on industry trends, best practices, and new methods related to customer services in the healthcare setting.
Qualifications and Skills
Proven working experience as a Customer Service Director, Hotel Management, at least ten years.
Experience in providing customer service support.
Excellent knowledge of management methods and techniques.
Proficiency in English and Arabic.
Awareness of the industry's latest technology trends and applications.
Ability to think strategically and to lead.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Customer service orientation.
BS degree in Business Administration or related field.
Job Details
Job Location: Al Kuwait Kuwait
Company Industry: Medical Hospital
Company Type: Employer (Private Sector)
Job Role: Customer Service and Call Center
Employment Type: Full-Time Employee
Monthly Salary Range: Unspecified
Number of Vacancies: 1
Welcome to Kuwait Hospital and thank you for trusting us as your healthcare partner of choice. As a leading private hospital in Kuwait, we pride in offering a comprehensive range of clinical and medical services, enabling us to care for simple to complex health conditions for all sections of society from children to senior citizens. Our commitment to provide you compassionate care of the finest quality is backed by our team of carefully selected, highly qualified and experienced professionals with proven track record in a spectrum of specializations. This means we leave no stone unturned in ensuring that you, your family and loved ones benefit from effective patient care outcomes and satisfaction. We partner with the best to bring you the best. Our model of care is aligned with international best practices and industry standards. We are a learning organization where each member of our diverse, multi-disciplinary team continuously challenges how we practice and care for our patients. We stay abreast of advances in the medical and healthcare industry, as well as adopt latest technology for diagnosis, management and treatment of conditions. This has enabled us to offer 360 degrees integrated and specialized clinical services for a wide range of patient needs.
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