Head, E-Services

The E-Services Manager is responsible for leading and overseeing all aspects of the E-Services organization at KFSH&RC (Gen. Org.). This role plays a pivotal role in developing and implementing innovative mobile and online solutions to enhance the patient, staff, and eventually supplier and employee experience.

Responsibilities

• Lead the identification and deployment of new E-Services initiatives at KFSH&RC (Gen. Org.)

• Oversee all E-Services efforts, including those developed internally and by external vendors

• Manage and develop the E-Services team, fostering employee engagement and retention

• Develop a comprehensive roadmap for the future of E-Services at Healthcare Information Technology Affairs (HITA)

• Manage projects for the development and implementation of E-Services solutions

• Identify and leverage opportunities to promote KFSH&RC's use of E-Services

• Represent KFSH&RC in relevant standards bodies

• Lead the development of enterprise standards for effective patient engagement through HIT solutions

• Participate in the Patient Experience Committee

• Oversee the career development and employee engagement activities within the E-Services Department

• Stay current on global trends in hospital E-Services, including applications, vendors, and emerging issues

• Participate in ongoing education and training for self and the team

• Ensure adherence to all established hospital policies and procedures

• Perform other related duties as assigned

Qualifications

• PhD, Master's, or Bachelor's Degree in Computer Science, Medical Informatics, or a related field (required)

• Minimum of 6 years of experience in a related field, with 4 years of managerial experience (for PhD holders)

• Minimum of 9 years of experience in a related field (for Master's degree holders)

• Minimum of 11 years of experience in a related field (for Bachelor's degree holders)