Manager - Value Realization & Service Management

Roles & Responsibilities

As overall leader for Transformation Program for the GBS, key accountabilities include:

• Help the GBS Director to craft and execute against the overall vision & strategy for the GBS functions and form the internal and external-facing value narrator of GBS

• Leverage and make available all best in class offerings and credentials working with GPO, GBS Director, and Outsourcing Service provider.

• Analyze key trends, opportunities and challenges in the GBS and assist drive Innovation and differentiation in GBS

• Partner / collaborate with the various corporate functions that support the entity to provide

• consistent support across all the required dimensions

• Assist in the relationship management and teaming with key ecosystem partners that are

• critical for GBS growth

• Support & coordinate external and internal GBS initiatives (e.g., business reviews, leadership team calls, partner reviews, monthly performance reporting, etc)

KPIs

• Strong Domain Skills with experience in delivering Service Management

• Hands-on knowledge of Reporting tools and solutions

• Financials & Commercial constructs

• Strong knowledge of Service Management Tools, Microsoft Office applications including PowerPoint, Word, Excel and appetite to leverage more progressive digital tools for work process and teaming.

Work experience requirement

• Minimum of 5-8 years of applicable experience in service management in a global professional services organization, preferably a GBS or BPO/ITO organization.

• Experience working successfully within a complex matrix structured organization is essential.

Qualification

• Bachelor's degree, preferred MBA or equivalent business degree from a recognized institution.

Competencies

• Customer/Consumer Focus

• Entrepreneurial

• Excellence

• Integrity