Operations Administrator

Roles & responsibilities:

• Manage the clerical and administrative functions of an office. Ensure peak organisational operations and provide preventative measures by identifying bottlenecks.

• Assisting with and following all the established policies and procedures. Ultimately improving operational efficiency where identified.

• Managing & arranging inventory.

• Overseeing fulfilment of all orders for the customers via our online store and offline purchases, as well as third-party bulk orders, such as distributors & stockists.

• Maintaining general office files including job files, vendor files, and other files related to the company's operations as necessary.

• Overseeing the maintenance of office facilities, and equipment.

• Dealing with customer correspondence and supporting the customer service team where necessary.

• Providing direct administrative support as needed, including scheduling appointments, meetings, and events, booking travel, and maintaining the filing system.

• Mailing and shipping packages & orders, updating the customer database and employee list.

• Performing bookkeeping tasks such as invoices, monitoring accounts & Product Registration Certificates (PRCs), other related paperwork, and their expiry dates.

• Support and oversee the accounting function, prepare monthly payables, and save into related folders for the accounting department.

• Sourcing manufacturers and new suppliers when required and managing the existing relationships.

• Assisting with booking consultations & managing the schedule for in-house health coaches.

• Webinar & event coordination and support when necessary.

• Establishing good professional relationships with all our stockists & distributors.