CXG

D365 Finance and Operations Functional Analyst

CXG

Dubai, United Arab Emirates

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Business And Finance

Job Description

What you will be doing

  • Use your knowledge of implementation processes of D365 Finance and Operation (and possibly CRM) to review the current implementation of the system in CXG

  • Understand and analyze business requirements and process of CXG and map those to system functionalities and compare with current setups and configuration

  • Design and implement workflows in various modules of D365 Finance and Operation along with email notifications and templates

  • Design Financial Reports on the Management Reporter tool on an ad hoc basis

  • Review the consolidation set ups and processes

  • Provide daily user support and troubleshooting of issues encountered by the users

  • Develop engaging training materials and deliver training to the team

  • Collaborate with all departments to digitally transform and maximize CXG competitive edge

  • Work with functional users to ensure continuous effective use of system to include utilizing additional delivered functionality

  • Provide power user support in creation of custom forms and reports

  • Provide leadership in the development of functional skills in others through active knowledge sharing

  • Assist in managing requests from stakeholders following the change management process

  • Develop change request business cases (i.e. define the problem, pros, cons, suggestions, cost/benefit analysis, recommendations)

  • Make the necessary recommendation and system configurations, where there is possibility to enhance system or business processes efficiency

  • Analyze new business requirements and produce a Functional Design Document and collaborate with the technical team when necessary to deploy the solution

Requirements:

What you will bring along

  • A bachelor's degree on Business Administration, Finance or Management Information Systems or equivalent

  • Combined minimum of 5 years of operational and implementation experience with Microsoft Dynamics Finance and Operations D365 and Microsoft Dynamics CRM

  • Experience with workflow approval configuration

  • A deep understanding of General Ledger module and Project Management and Accounting Module (core modules used in CXG)

  • Proven experience configuring financial statements

  • Proficiency creating and updating custom reports utilizing Management Reporter, Power BI and other available tools

  • Experience modifying forms and creating new custom forms

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey.

View All JobsVisit Website

Join Our MuslimJobs Community

Join our community of professionals looking to grow in our careers and in our deen