Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Business And Finance
Job Description
What you will be doing
Use your knowledge of implementation processes of D365 Finance and Operation (and possibly CRM) to review the current implementation of the system in CXG
Understand and analyze business requirements and process of CXG and map those to system functionalities and compare with current setups and configuration
Design and implement workflows in various modules of D365 Finance and Operation along with email notifications and templates
Design Financial Reports on the Management Reporter tool on an ad hoc basis
Review the consolidation set ups and processes
Provide daily user support and troubleshooting of issues encountered by the users
Develop engaging training materials and deliver training to the team
Collaborate with all departments to digitally transform and maximize CXG competitive edge
Work with functional users to ensure continuous effective use of system to include utilizing additional delivered functionality
Provide power user support in creation of custom forms and reports
Provide leadership in the development of functional skills in others through active knowledge sharing
Assist in managing requests from stakeholders following the change management process
Develop change request business cases (i.e. define the problem, pros, cons, suggestions, cost/benefit analysis, recommendations)
Make the necessary recommendation and system configurations, where there is possibility to enhance system or business processes efficiency
Analyze new business requirements and produce a Functional Design Document and collaborate with the technical team when necessary to deploy the solution
Requirements:
What you will bring along
A bachelor's degree on Business Administration, Finance or Management Information Systems or equivalent
Combined minimum of 5 years of operational and implementation experience with Microsoft Dynamics Finance and Operations D365 and Microsoft Dynamics CRM
Experience with workflow approval configuration
A deep understanding of General Ledger module and Project Management and Accounting Module (core modules used in CXG)
Proven experience configuring financial statements
Proficiency creating and updating custom reports utilizing Management Reporter, Power BI and other available tools
Experience modifying forms and creating new custom forms
CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey.
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