IT Services Delivery Lead

Main Job Responsibilities:

End-to-End Governance:

• Manage and oversee the end-to-end governance processes within the organization.

• Update and maintain supporting systems to align with project requirements.

Weekly Status Reporting:

• Coordinate the production of weekly regular status reports and dashboards.

• Ensure that reports are accurate, timely, and align with agreed reporting cycles.

Stakeholder Engagement:

• Engage with stakeholders at all levels to facilitate the provision of accurate information.

• Build and maintain relationships to support effective communication and collaboration.

Data Accuracy and Utilization:

• Ensure that data captured and maintained is accurate and effectively utilized by the project community.

• Implement processes to optimize the use of data in supporting project delivery.

Risk Management:

• Identify, assess, and manage project risks to ensure proactive mitigation strategies are in place.

• Collaborate with relevant teams to develop risk response plans and monitor their execution.

Resource Coordination:

• Work closely with resource managers to ensure the allocation of resources aligns with project requirements.

• Monitor resource utilization and provide recommendations for optimization.

Budget Oversight:

• Collaborate with the finance department to develop and manage project budgets.

• Monitor expenditures, identify variances, and propose corrective actions to ensure financial objectives are met.

Timeline Management:

• Develop and maintain project timelines, ensuring alignment with organizational objectives.

• Identify critical path activities and implement strategies to mitigate potential delays.

Continuous Improvement:

• Champion continuous improvement initiatives within the project management process.

• Evaluate and implement best practices to enhance project efficiency and effectiveness.

Quality Assurance:

• Establish and enforce quality standards for project deliverables.

• Conduct regular quality reviews and implement corrective actions as needed.

Reporting Enhancement:

• Continuously assess and enhance the content and format of status reports and dashboards.

• Incorporate visualizations and key performance indicators for improved insights.

Stakeholder Communication:

• Develop and implement a stakeholder communication plan to ensure transparent and effective communication.

• Tailor communication strategies based on the audience to convey complex information clearly.

Change Management:

• Collaborate with change management teams to facilitate the smooth adoption of project changes.

• Communicate changes to relevant stakeholders and address concerns in a timely manner.

Documentation Management:

• Oversee the creation and maintenance of project documentation, ensuring it aligns with organizational standards.

• Establish a centralized repository for easy access to project documentation.

Training and Development:

• Identify training needs within the project team and facilitate relevant training sessions.

• Foster a culture of continuous learning and development within the project community.