Senior Technician

OBJECTIVE

• This role is responsible for conducting technical maintenance and repairs on equipment and property structures with a dedicated focus on customers' needs.

• Undertakes routine tasks of checks and actions ensuring that malfunctions are avoided and proper reporting of incidents and instances are to be followed.

• Supports the installation of visual merchandising or brand set up as per arising divisional requests.

KEY RESPONSIBILITIES

• Responsible for executing jobs in line with defined standard operating procedures

• Install, Maintain, Diagnose, Troubleshot, configure, integrate the assigned products and solutions

• Execute service deliveries, track & document the progress until completion, escalate next level incase required assistance.

• Ensure timely delivery of project/service deliverables to customer.

• Educates customers in the technical use and care of the equipment thereof.

• Responsible for executing an effective root cause analysis of a product issue, with the goal to identify the proper parts to be used and determine the appropriate solution.

• Responsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)

• Keep themselves up-to-date with industry standards and latest respective product upgrades and technologies.

• Ensure timely closure of assigned service calls & escalations

• Escalate problems and reassign calls when appropriate

• Ensure all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with brand guidelines and appropriate Health &

• Safety legislation

• Analyses customer complaints and recommend fastest and permanent solutions to customer problems.

• As team player participate actively in periodic reviews with customers/teams.

• Identifies innovative opportunities for improvement and makes constructive suggestions for improvements particularly those related to customer service/project delivery & control.

• Assisting service team supervisor on managing daily, weekly and monthly task.