Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Job Summary
Supervise maintenance activities & develop the skill base of technical team. Prioritize daily tasks & work flow that ensures efficient process implementation, to meet service & business goals. Liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard to avoid re-repairs/replacements and meet customer's expectations.
Job Responsibilities
· Work planning, organizing and coordinating daily activities.
· Supervise quality process and team performance; implement rectified action plan, whenever necessary.
· Coordinate with vendors to plan and organize new products training.
· Coordinate with vendors' technical team to finalize the issues raised by service team.
· Regularly report progress on each job and quickly communicate delays or concerns with Senior Management.
· Oversee the daily productivity of technical team to meet targets.
· Plan the work-force to repair the customer return stock (dented), in timely manners.
· Coordinate with reception CSR team for escalated cases.
· Coordinate with Call Center for urgent escalated customer's issues.
· Keep a track of employee attendance and overtime for payroll purposes.
· Complete jobs by developing schedules, assigning & monitoring work, gathering resources and implementing productivity standards.
· Resolving daily job problems.
· Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications.
· Contribute to team effort by accomplishing related results as needed.
Candidate Requirements
· Disciplined approach & adapt to changes.
· Processes and workflows oriented with good interpersonal skills.
· Customer oriented.
· Self-motivated & thrive under pressure.
· Possess a responsible attitude.
· 1-2 years of Supervisory experience, preferably in IT maintenance field.
· High school diploma as minimum requirement.
· Bilingual (Arabic & English)
Founded at the turn of the century, Alghanim Industries is one of the region’s largest, privately-owned multi-national companies. We are proud to employ over 15,000 people in 30 businesses across 40 countries in the Middle East & North Africa, Turkey, and emerging Asia. We’re an established, successful commercial enterprise, building and growing our own brands and managing global partnerships. We’re market leaders in almost every sector we operate in, including retail and consumer electronics, food and beverage, automotive sales and services, engineering and maintenance, insulation, pre-engineered steel building, logistics and warehousing solutions, fast-moving consumer goods, office automation, advertising, insurance, consumer credit, and travel.
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