Head Cashier

Alghanim Industries is dedicated to providing smooth, efficient, and accurate payment handling procedures for our customers. As the Head Cashier, you will lead and manage a team of cashiers, ensuring compliance with company policies and procedures while promoting exceptional customer service and operational efficiency. If you have strong leadership skills and a passion for retail operations, we invite you to join our dynamic team.

Job Responsibilities:

Customer Service:

• Ensure cashiers greet customers with a smile and maintain a presentable, pleasant, and friendly demeanor.

• Identify and fulfill customer needs, ensuring all customers are treated equally and with respect.

• Oversee that cashiers assist with packing purchases and guide customers to the delivery area.

• Ensure accurate information is provided to customers at the POS terminal.

• Ensure customer information is updated and offer to forward invoices via email.

• Ensure cashiers explain the return and exchange policy to customers.

Sales:

• Ensure all cashiers have excellent and up-to-date knowledge of products and services.

• Keep cashiers aware of in-store promotions, discounts, credit options, and coupons.

• Promote gift cards, warranty programs, and Telly cards, emphasizing their benefits to customers.

Operations:

• Ensure sufficient levels of bags, printer paper rolls, and other necessary supplies are available.

• Maintain functional equipment at POS and report any errors.

• Provide training, coaching, and mentoring for existing and new cashiers.

• Ensure POS terminal areas are clean, tidy, and presentable.

• Prepare payment vouchers, receipts, deposit slips, and keep records of cash and credit transactions.

• Perform general cashiering duties, such as scanning items, collecting and verifying payments.

• Balance cashiers at the end of the shift, make adjustments as needed, and prepare the bank deposit for pick up the next day.

Ensure All Cashiers:

• Expedite customer payments efficiently.

• Apply all POS procedures as instructed by store management.

• Maintain a clean and tidy cash desk/packing area.

• Follow organizational rules, regulations, policies, and procedures.

• Adhere to company's safety and security procedures.

• Handle cash/credit payments accurately.

• Count and balance cash, credit slips, vouchers, and coupons with total sales transactions at the end of the shift.

• Master computer applications necessary for finalizing customers' payments.

Candidate Requirements:

• Minimum of 2+ years of experience in a similar role.

• Proficiency in English and Arabic.

• Strong communication, presentation, and interpersonal skills.

• Attention to detail and good analytical skills.

Education:

• Bachelor’s Degree.

Join Alghanim Industries to lead a team committed to operational excellence and exceptional customer service.