Service Technician

Electronic service technicians are responsible for diagnosing, repairing, or replacing parts for all household appliances.

Job Responsibilities

• Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.

• Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.

• Order necessary parts after initial prescreen so they are in hand before going to customers' location.

• Perform daily administrative functions to include warranty claims and report submission.

• Maintain performance objectives as required by the company.

• Maintain company vehicle, tools, equipment and parts inventory.

• Rely on personal judgment for safety regarding work.

• Work independently without onsite supervision.

• Other duties as assigned.

• Documents service and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

• 3 to 5 years field service experience in all major home appliances.

• Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.

• Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.

• Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.

• Valid driver's license with a clear driving record.

• Meet physical requirements generally associated with field service repair (lifting, bending, etc.).

• Ability to work a flexible schedule based on business needs.

• Excellent communication, organization and customer service skills.