IT Network Support Engineer

The position will be responsible for implementing and maintaining the network including sites and users connectivity.

Job Responsibilities

• Receive and manage network related issues from GIT

• Perform all assigned helpdesk tickets and take necessary assistance from GIT network POC and also escalate L2 and L3 tickets to ARC for further resolution

• Take necessary action on onsite works within and outside Maze Tower premise

• Perform IOS related updates/upgrades under the guidance of Group IT Network team for the equipment under manufacturer warranty and support

• Do basic configuration of routing and switching equipment which includes routers, switches, modems, firewalls etc.

• Securing network by establishing and enforcing security policies as per guidance of Group IT security team

• Managing Wi-Fi infrastructure in ARG (Maze Tower and other locations)

• Basic IP telephony configuration related tasks under the guidance of GIT

• Prioritize day to day support and other tasks

• Basic configuration of firewalls under the guidance of GIT

• Capacity management and audit of IP addressing and hosted devices within data centers

• Coordination with project management team, Desktop Engineers and helpdesk Engineers on a regular basis

• Coordination with Vendors and Service providers

• Basic Configuration of LAN, WAN and WLAN for the group

• Provide necessary assistance to GIT network POC and external vendors for networking projects implementations

• Ability to keep abreast with latest technology

• Basic troubleshooting for networking issues and communication line issues

• Coordinate with the external vendors for support purpose related to Voice, Routing/Switching, etc.

• Any other additional tasks the line manager may give and is within the scope of work and the capability of network resource

• Supporting VIPs of the group and group companies

• Day to day operation tasks, including expansion of the existing system - move, add, change under the guidance of Group IT

• Administration and configuration of Remote access services (VPN, Remote RDP etc.) for ARG staff, Application Management Services Vendors, Infrastructure Management Services Vendors, and other vendors

Job Requirements

Qualifications

• Bachelor's degree (in IT preferred)

• Networking certifications

Experience

• 2-3 years' experience as network support engineer

• Professional in configuring and troubleshooting CISCO routers, L2/L3 Switches and firewalls, etc.

• Excellent experience of CISCO IT telephony, CISCO call manager

• Excellent experience of configuring remote and Site-2-Site VPN

• Good experience of routing protocols like OSPF, EIGRP, HSRP, etc.

• Good knowledge of VLANS, Sub netting, VPN, load balancing, VSS, Wireless modems, Access Points

Knowledge & Skills

• CISCO IDS/IPS

• CISCO Access Control Server (ACS)

• JUNIPER Firewalls

• F5 link controllers

IT Support Engineer - Network