Al Mulla Group

Star Assistant

Al Mulla Group

Kuwait, Kuwait

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description

Responsibilities

1.Customer welcoming & hospitality

  • Ensure customer is proactively greeted and welcomed as they arrive

  • Inquire about and assess customer requirements and needs

  • Offer hospitality/refreshments and ensure customer feels comfortable and attended to

  • Introduce customer to welcome area and any relevant digital media

  • Ensure a pleasant experience for the customer overall.

2.Management of showroom traffic

  • Manage and maintain an overview of the capacity of the showroom and service lobby at all times.

  • Manage overall coordination of showroom and service reception visitors

  • Ensure that the main customer contact areas are always clean and in perfect condition

  • Ensure all digital signage in the showroom and service reception is in perfect working condition, is switched on is displaying the relevant content

  • Cooperate with and support showroom and service reception staff at all times

3.Assigning/updating customer profiles

  • Match customer to their appointments via SPOT flow system.

  • Assign customer(s) to relevant Sales Advisor/Product Expert/Service Advisor or one of the relevant pools if no appointment.

  • Introduce and hand over customer to the relevant advisor and pass on relevant information Create customer profiles and update customer info and insights to provide most current/relevant description of requirements.

4.Supporting/providing first assessment of customer

  • Is aware of any appointment bookings in advance and is prepared for customers’ arrival

  • Able to sense, understand and assess the customer’s main requirements/interest

  • Able to give an initial assessment of customer’s buying interest

  • Provides customer with a positive first impression of the brand

With the clear vision of creating an entrepreneurial legacy, Mr. Abdullah Saleh Al Mulla, the then Secretary of State of Kuwait, started a business trading in electrical appliances in downtown Kuwait City. With his keen business acumen, he was able to forge strong partnerships and utilize opportunities to create a network with reputed international brands. This determination paid off when he acquired the rights for General Electric in Kuwait. Since the company’s inception, Al Mulla Group has stood for unrivaled quality above all. This stemmed from the founder Mr. Al Mulla’s belief in enduring partnerships that stood the test of time. He believed that every successful business is built on mutual trust and respect, and that excellence and professionalism were key components of keeping pace with growth. Even today, these principles form the pillars of Al Mulla’s Groups business operations. Pioneering the Automotive Industry Prior to the oil boom era in the Middle East, Kuwait was a negligibly small automotive market. But as a man with a vision, Mr. Al Mulla identified an opportunity and seized it. In 1948, the Group signed on as the sole distributor for Chrysler, Dodge, and Plymouth automobiles in Kuwait – another partnership that has gone from strength to strength over the years. Diversifying the Business Seeing further opportunity beyond the notable achievements within the automotive sector, the Group looked towards expanding its portfolio with further acceleration. Being a family-run business rooted in ethics and values, the Group as a whole had no interest in garnering short-term profits – the goal was to create tangible and sustainable growth that could demonstrably keep pace with ever changing market demands and fluctuations. After substantial research and study, Al Mulla Group ventured into new domains that include engineering, financing, marine equipment, food products, insurance, and travel. Partnership with Mitsubishi With decades of automotive experience, in 1972, the Group clocked another milestone in its illustrious journey by becoming the sole distributor of Mitsubishi Motors in Kuwait. Even today, this exemplary partnership stands strong and has continued to blossom, with Al Mulla Group even successfully expanding the brand’s presence in Egypt by way of a joint venture. Different Arenas, One Brand Since it was first established, the Group has developed in structure and expanded exponentially. New subsidiaries were formed and exciting ventures were added to cater to the growing needs of the Group’s stakeholders and customers, with over 40 companies and subsidiaries currently under its umbrella. Among these are an office automation systems company, a manufacturing division, a financial services firm, a dedicated unit for security services, a money exchange service, as well as several other divisions – each of which is considered a leader in its sector in Kuwait. Throughout its journey, Al Mulla Group has staunchly abided by the principles of its founder and continues to honor its core values of excellence, professionalism, and innovation; which continue to be the cornerstone of our identity even today.

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