Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Management
Job Description
Responsibilities
1.Business Management
•Develop, propose, and implement the sales strategy internally and in conjunction with the brand guidelines.
•Provide the General Manager with the business forecast, budget, sales volume, and product mix, planning and profit.
•Regularly monitor departmental performance against relevant KPI’s and budget.
•Develop and implement with the General Manager the pricing and discount policy in accordance with principal policies.
•Develop and implement standard operating procedures for the Sales department where needed and continuously monitor the processes to ensure optimization.
•Develop and implement sales team variable remuneration programs linked to performance.
•Support promotion of trade-in’s and pre-owned vehicles and coordinate over allowances with Pre-Owned Vehicle Supervisor/Manager.
2.Customer Satisfaction
•Set and monitor business targets related to the CSI score.
•Ensure that professional and friendly service is provided to every customer according to the brand image.
•Handle and solve escalated customer cases together with the Marketing & CLM department, develop and implement customer lifecycle follow-up systems to create business and increase customer loyalty.
3.Customer Vehicle Delivery
•Ensure the pre-delivery inspection has been completed according to the company’s policies.
•Ensure that vehicle hand-over is done according to distributor standards.
•Ensure that the customer is introduced to the After-Sales department
4.Stock Monitoring and Ordering Management
•Manage vehicle stock levels in accordance with distributor policies.
•Ensure that the DMS is continuously updated with accurate vehicle information and stock levels.
•Monitor the sales pipeline and oversee the vehicle ordering process to always ensure the correct stock levels.
5.Market Development
•Monitor the relevant competitor activities in the local market such as pricing, promotions and/or sales-related processes and propose improvement measures.
•Plan, implement and regularly evaluate promotion campaigns in coordination with Marketing & CLM department.
6.Auto Financing and Insurance Sales Support
•Ensure competitive auto financing and insurance product information is conveyed during the vehicle sales process.
•Ensure support of the Sales department for implementation of auto finance and insurance campaigns.
7.Reporting
•Ensure regular reports on vehicle sales and stock management are generated as required by distributor management.
•Ensure an up-to-date customer database and that detailed customer information is provided across all departments as required.
8.Compliance
•Know and understand the local laws which govern the automotive industry and ensure that the business complies with the relevant legislation.
•Ensure that checks are implemented to monitor whether all processes are in line with legal / compliance requirements within the distributor and business partners.
•Implement, and abide by the distributor compliance and integrity codes.
9. People Management
•In conjunction with Hod - Sales and HR, determine manpower required for Sales, employ new staff and develop an induction plan.
•Together with employees, establish business objectives and personal development goals and monitor performance against agreed targets.
•Develop and motivate employees according to their abilities and needs of the distributor.
•Determine training needs and secure suitable training.
•Provide continuous guidance, support, and feedback to subordinates.
•Encourage compliant behavior and ensure company HR policies are adhered to at all times
Skills
Job Requirements
Educational Qualifications
Education Degree
: Bachelor
Major
: A bachelor’s degree in business administration, Marketing, or equivalent education
Experience
Years of Experience
: 10 - 15 Years
Field of Experience
: 10 – 15 years of experience in Sales, 3 -5 years on a managerial level
Skills
•Knowledge in business management
•Knowledge of sales, including stock control management, and customer relationship management.
•Knowledge of competitor products in the same passenger car segment and the local market condition
•Knowledge of vehicle legislation and trade practices
•Excellent interpersonal and communication skills
•Leadership and people management skills
•Flexible approach to work and able to adapt and thrive in a changing environment.
•Negotiation skills
•Excellent English and Arabic language skills (written and spoken)
Job Details
Posted Date: 2024-06-23
Job Location: Kuwait - Al Kuwait
Job Role: Management
Company Industry: Accounting
With the clear vision of creating an entrepreneurial legacy, Mr. Abdullah Saleh Al Mulla, the then Secretary of State of Kuwait, started a business trading in electrical appliances in downtown Kuwait City. With his keen business acumen, he was able to forge strong partnerships and utilize opportunities to create a network with reputed international brands. This determination paid off when he acquired the rights for General Electric in Kuwait. Since the company’s inception, Al Mulla Group has stood for unrivaled quality above all. This stemmed from the founder Mr. Al Mulla’s belief in enduring partnerships that stood the test of time. He believed that every successful business is built on mutual trust and respect, and that excellence and professionalism were key components of keeping pace with growth. Even today, these principles form the pillars of Al Mulla’s Groups business operations. Pioneering the Automotive Industry Prior to the oil boom era in the Middle East, Kuwait was a negligibly small automotive market. But as a man with a vision, Mr. Al Mulla identified an opportunity and seized it. In 1948, the Group signed on as the sole distributor for Chrysler, Dodge, and Plymouth automobiles in Kuwait – another partnership that has gone from strength to strength over the years. Diversifying the Business Seeing further opportunity beyond the notable achievements within the automotive sector, the Group looked towards expanding its portfolio with further acceleration. Being a family-run business rooted in ethics and values, the Group as a whole had no interest in garnering short-term profits – the goal was to create tangible and sustainable growth that could demonstrably keep pace with ever changing market demands and fluctuations. After substantial research and study, Al Mulla Group ventured into new domains that include engineering, financing, marine equipment, food products, insurance, and travel. Partnership with Mitsubishi With decades of automotive experience, in 1972, the Group clocked another milestone in its illustrious journey by becoming the sole distributor of Mitsubishi Motors in Kuwait. Even today, this exemplary partnership stands strong and has continued to blossom, with Al Mulla Group even successfully expanding the brand’s presence in Egypt by way of a joint venture. Different Arenas, One Brand Since it was first established, the Group has developed in structure and expanded exponentially. New subsidiaries were formed and exciting ventures were added to cater to the growing needs of the Group’s stakeholders and customers, with over 40 companies and subsidiaries currently under its umbrella. Among these are an office automation systems company, a manufacturing division, a financial services firm, a dedicated unit for security services, a money exchange service, as well as several other divisions – each of which is considered a leader in its sector in Kuwait. Throughout its journey, Al Mulla Group has staunchly abided by the principles of its founder and continues to honor its core values of excellence, professionalism, and innovation; which continue to be the cornerstone of our identity even today.
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