Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Responsibilities
1. Business and profit planning as well as representation of Service and Logistics
Define a vision and derive strategic and operative objectives.
Develop appropriate performance indicators for Service and Logistics derived from the corporate strategy in coordination with Management as well as neighboring departments.
Create binding investment, cost, sales and profit plans based on strategic and operational goals, taking into account the overall value chain (such as market share for Service and Parts, volume planning for Parts and Accessories and vehicle throughput).
Monitor and manage Service and Logistics by means of consistent observation and analysis of key figures.
Regularly check goals and measures and derive and ensure the implementation of appropriate corrective measures if necessary.
Ensure that vehicle hand-over is done according to distributor standards.
Ensure that the customer is introduced to the After-Sales department.
2. Service & Parts market development
Ensure systematic and crossdivisional service and parts market development within Service and Logistics.
Creation of marketing plans for Service and Logistics.
Develop marketing measures for customer loyalty and acquisition.
Implement available marketing measures for sales support.
Sustain the effectiveness of marketing measures and communicate to the entire executive management team.
3. Control of Service and Logistics processes and quality assurance
Develop, communicate and monitor quality targets and process standards given the manufacturer’s specifications.
Ensure consistent quality of work, processes, repairs, and advisory service.
Plan and optimize work processes as well as their interfaces, with the aim of the best possible customer support.
Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI).
Ensure consistent customer relations management (CRM) across divisions and sales stages.
With the clear vision of creating an entrepreneurial legacy, Mr. Abdullah Saleh Al Mulla, the then Secretary of State of Kuwait, started a business trading in electrical appliances in downtown Kuwait City. With his keen business acumen, he was able to forge strong partnerships and utilize opportunities to create a network with reputed international brands. This determination paid off when he acquired the rights for General Electric in Kuwait. Since the company’s inception, Al Mulla Group has stood for unrivaled quality above all. This stemmed from the founder Mr. Al Mulla’s belief in enduring partnerships that stood the test of time. He believed that every successful business is built on mutual trust and respect, and that excellence and professionalism were key components of keeping pace with growth. Even today, these principles form the pillars of Al Mulla’s Groups business operations. Pioneering the Automotive Industry Prior to the oil boom era in the Middle East, Kuwait was a negligibly small automotive market. But as a man with a vision, Mr. Al Mulla identified an opportunity and seized it. In 1948, the Group signed on as the sole distributor for Chrysler, Dodge, and Plymouth automobiles in Kuwait – another partnership that has gone from strength to strength over the years. Diversifying the Business Seeing further opportunity beyond the notable achievements within the automotive sector, the Group looked towards expanding its portfolio with further acceleration. Being a family-run business rooted in ethics and values, the Group as a whole had no interest in garnering short-term profits – the goal was to create tangible and sustainable growth that could demonstrably keep pace with ever changing market demands and fluctuations. After substantial research and study, Al Mulla Group ventured into new domains that include engineering, financing, marine equipment, food products, insurance, and travel. Partnership with Mitsubishi With decades of automotive experience, in 1972, the Group clocked another milestone in its illustrious journey by becoming the sole distributor of Mitsubishi Motors in Kuwait. Even today, this exemplary partnership stands strong and has continued to blossom, with Al Mulla Group even successfully expanding the brand’s presence in Egypt by way of a joint venture. Different Arenas, One Brand Since it was first established, the Group has developed in structure and expanded exponentially. New subsidiaries were formed and exciting ventures were added to cater to the growing needs of the Group’s stakeholders and customers, with over 40 companies and subsidiaries currently under its umbrella. Among these are an office automation systems company, a manufacturing division, a financial services firm, a dedicated unit for security services, a money exchange service, as well as several other divisions – each of which is considered a leader in its sector in Kuwait. Throughout its journey, Al Mulla Group has staunchly abided by the principles of its founder and continues to honor its core values of excellence, professionalism, and innovation; which continue to be the cornerstone of our identity even today.
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