Al Mulla Group

Parts Specifier/Salesman

Al Mulla Group

Kuwait, Kuwait

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description

Responsibilities

  • Respond to phone calls from the service department giving necessary information on prices and availability of parts & accessories.

  • Prepare estimates of spare parts availability and prices in case of damaged vehicles for the customer’s/ insurance companies.

  • Receive job card(s) from garage and find corresponding part number(s) from the catalogue; prepare Record of Materials (ROM) based on the same and ensure dispatch of parts along with these documents (Job Cards and ROM) to respective garages.

  • Check the availability of parts in own as well as other stores and initiate ordering process from the latter if required.

  • Create a picking list for required parts as per the job card and forward the list to the store keeper for retrieve the part and subsequent delivery to the customer.

  • Advise the garage to place a special order for non-moving parts if required.

  • Inform the customer and concerned garage on the arrival of ‘special order parts’.

  • Arrange for local purchase parts where required.

  • Submit a ‘Lost Sale’ Report daily.

  • Update new products/modifications to existing products on a regular basis.

  • Perform diligently any other task that may be required from time to time as per business and department needs.

  • Handle promptly customer complaints as per company policies and practices and escalate complaints upwards, if required.

  • Respond and resolve people grievances promptly and escalate issues to manager if required.

  • Take responsibility for complying with Quality Standards and Health & Safety procedures affecting self and others in own team.

  • Ensure routine activities are executed in accordance to agreed deadlines and standards.

  • Cooperate and assist colleagues in fostering an environment of teamwork.

  • Maintain and promote staff motivation in own team of subordinates.

  • Contribute to the team’s development by providing timely suggestions.

With the clear vision of creating an entrepreneurial legacy, Mr. Abdullah Saleh Al Mulla, the then Secretary of State of Kuwait, started a business trading in electrical appliances in downtown Kuwait City. With his keen business acumen, he was able to forge strong partnerships and utilize opportunities to create a network with reputed international brands. This determination paid off when he acquired the rights for General Electric in Kuwait. Since the company’s inception, Al Mulla Group has stood for unrivaled quality above all. This stemmed from the founder Mr. Al Mulla’s belief in enduring partnerships that stood the test of time. He believed that every successful business is built on mutual trust and respect, and that excellence and professionalism were key components of keeping pace with growth. Even today, these principles form the pillars of Al Mulla’s Groups business operations. Pioneering the Automotive Industry Prior to the oil boom era in the Middle East, Kuwait was a negligibly small automotive market. But as a man with a vision, Mr. Al Mulla identified an opportunity and seized it. In 1948, the Group signed on as the sole distributor for Chrysler, Dodge, and Plymouth automobiles in Kuwait – another partnership that has gone from strength to strength over the years. Diversifying the Business Seeing further opportunity beyond the notable achievements within the automotive sector, the Group looked towards expanding its portfolio with further acceleration. Being a family-run business rooted in ethics and values, the Group as a whole had no interest in garnering short-term profits – the goal was to create tangible and sustainable growth that could demonstrably keep pace with ever changing market demands and fluctuations. After substantial research and study, Al Mulla Group ventured into new domains that include engineering, financing, marine equipment, food products, insurance, and travel. Partnership with Mitsubishi With decades of automotive experience, in 1972, the Group clocked another milestone in its illustrious journey by becoming the sole distributor of Mitsubishi Motors in Kuwait. Even today, this exemplary partnership stands strong and has continued to blossom, with Al Mulla Group even successfully expanding the brand’s presence in Egypt by way of a joint venture. Different Arenas, One Brand Since it was first established, the Group has developed in structure and expanded exponentially. New subsidiaries were formed and exciting ventures were added to cater to the growing needs of the Group’s stakeholders and customers, with over 40 companies and subsidiaries currently under its umbrella. Among these are an office automation systems company, a manufacturing division, a financial services firm, a dedicated unit for security services, a money exchange service, as well as several other divisions – each of which is considered a leader in its sector in Kuwait. Throughout its journey, Al Mulla Group has staunchly abided by the principles of its founder and continues to honor its core values of excellence, professionalism, and innovation; which continue to be the cornerstone of our identity even today.

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