Real Time Operations Center Manager

Responsibilities

1. The Operations Support Team leader services will combine the utilization of processes, people, and technology to deliver Drilling Real Time Operations Center added values.

2. Will deliver service catalogue, communication plan, documented workflows and manage the team of Operations Support Engineers to achieve tangible savings results through Key Performance Indicators.

3. Operation Support Manager will provide oversight, ensure consistency of service and define KPIs for success.

4. The Operations Support Team Leader will be the Focal point with stakeholder assigned Point of Contact (POC).

Operations Support Manager Responsibilities are:

• Strong commitment towards Organization’s HSE policy and local regulations/legislation.

• Responsible to support overall business activities in RTDDC in conjunction with customer expectations.

• Deliver the best job execution with outstanding service quality, and systematically evaluate results obtained to further

• improve services in accordance with HSE, Operational Excellence plans and continuous improvement concepts

• Work closely with key stakeholders across the RTDDC to share reports and analysis that will facilitate business

• improvement and operational efficiency and lead to value addition.

• Demonstrated ability to effectively work in cross-functional multi-cultural teams, meet deadlines.

• Supervises all activities performed by Operations Support Engineers within the RTDDC and ensures they are conducted in

compliance with the organization HSE and Quality Standards. Optimize work force utilization and validate the working schedule to maintain business continuity during vacations, trainings Exhibit in depth knowledge of drilling optimization, well placement, and geomechanics and provide required support to RTDDC Operations Support team * Formulate and manage workflow for pre-job, execution, and post-job performance assurance.

• Be a stake holder and key contributor in daily client meetings and share reports, trend analysis, capture customer

feedback and deliver value addition on sustained basis. Document Pre-job briefings from Team Leader/ Drilling Engineer (customer representative), generate KPI reports ,Drilling Risk, hazards indicators and share with all stake holders. Communicate with RTOC customers to identify requirements, collect feedbacks.

• Validate and approve incident reports and root cause analysis

• Maintain effective coordination between Operations Support team and Back Office team (Field Support, On Site Support

personnel) for flawless execution and support.

* Prepare and manage budget spends on personnel to achieve cost effectiveness with efficiency.

• Collect feedbacks and lessons learned from stakeholders and ensure their implementations in the future.

• Ensure that Lessons Learned and Best Practices are captured and implemented.

• Evaluate RTOC performance against preset targets and identify corrective actions to ensure continuous improvement.

• Periodically audit the process to ensure full compliance and awareness.

• Review opportunities for process enhancement and for improving the efficiency and effectiveness of the process.

Qualifications

• BSc degree prefereably drilling, petroleum engineeing

• +10 Years experience on Oil & Gas industry in Drilling

• +3 Years experience on Real Time Operations Center Management

• +3 Years experience managing teams

• Field Operations experience is must