Professional Service Engineer

Responsibilities

The Professional Service Engineer - Production & Automation Software is responsible for the deployment of software solutions to Oil and Gas customers.

Duties & Responsibilities:

SAFETY, SECURITY & COMPLIANCE:

• Ensure that that Health, Safety, Environment and Quality are the responsibility of all employees.

• Demonstrate effective Safety Leadership at all times to enhance the organization’s commitment to safety performance.

QUALITY:

• Demonstrate a personal commitment to quality and service delivery.

• Applying Weatherford, and where appropriate Client Company Quality Policy and Management Systems.

OPERATIONAL CAPABILITY:

• Install, upgrade and configure SCADA and Production Optimization Systems.

• Build screens, workflows and reports to support customer operations and SCADA hardware.

• Interact with customers to understand and troubleshoot product issues.

• Support for third party application rollout based on business need.

CLIENT & COMMUNICATION:

• Provide support to internal and external clients working on consulting projects which use the company’s optimization software.

• Help field support/clients with upgrading and configuring the software.

• Provide customs solutions through scripts.

PEOPLE MANAGEMENT & DEVELOPMENT:

• Provide team leadership in absence of Team Lead.

• Guide junior members of the deployment team in solving issues that they may be facing.

• Train users in system usage and administration.

• Provide custom solutions, utilities and system integration using scripts along with the procedural documentation and relevant reports.

• Participate in software testing during the release cycle as end customer.

• Identify cause of problem reported by debugging program/scripts and if necessary, correct them or report them to the developers.

• Gain a firm understanding of Production Optimization Products and how it works from the users’ perspective.

• Able to troubleshoot issues related to SCADA hardware and radio communications.

• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

Qualifications

Required Qualifications/Experience:

• Bachelor’s Degree in Computer Science / Electronics / Electrical / Instrumentation and related streams with 2-5+ years of experience.

• Excellent verbal and written communication skills.

• Ability to plan and organize daily and weekly tasks.

• Ability to work with minimum supervision.

• Domestic and foreign travel required.

• Experience in deploying and debugging Enterprise software in Microsoft Environment.

• Excellent debugging /knowledge of .Net, C#, SQL, Oracle, HTML5, PowerShell, TypeScript, IIS, and Angular.

• SQL Server Management Experience.

• Experience in ETL techniques and tools.

• Experience in integrating applications.

• Exposure to Open-Source Analytics.

• Exposure to Software support.

• Experience in similar role troubleshooting and diagnosing problems with hardware and software.

• Work experience with SCADA software and hardware.

• Microsoft Server OS knowledge

• Knowledge of Windows programming environment.

• Knowledge of Web Security, Authentication and Authorization.

• Enhance or make custom changes in existing utilities, batch scheduling.

Preferred Qualifications/Experience:

• Windows OS administration and support.

• Experience in Oil and Gas Industry – Production.

• Valid driver’s license.

• Experience in SCADA, Protocols such as MODBUS, OPC.

• Experience in RTUs, PLCs, communication configuration and troubleshooting.

• Familiarity with RESTful APIs and web applications.

• Experience in Data Analytics, BI.

• Experience in CygNet, LOWIS, Fore Site or similar software.