Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Role Scope:
● Monitor and improve Rider Performance and Compliance
● Responsible for reporting, containing, handling, and solving all on-ground activities/issues within the assigned zone.
● Lead Rider Recruitment for all the zones in allocated cities
● Responsible for assessment of any internal fleet promotions
● Lead a Team of Rider Team Leaders and Rider Coordinators
● Manage rider roster with proper allocation of shifts/breaks/off-days etc
● Supervises rider onboarding and training schedule with Rider Trainer
● Inventory management and usage compliance of Rider equipment’s
● Groom rider quality (behavior, appearance, professionalism, presentational, etc)
● Setting up a performance improvement plan to improve the performance of low-performing riders
● Reduce rider complaints originating from customers
● Accountable to handle/solve day-to-day/arising issues beyond his main scope that may affect the zone’s performance.
Qualifications
Skills & Qualifications needed:
● Bachelor's Degree
● 4-5 years of experience in the food/grocery tech industry is highly preferred
● Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
● Strong communication skills, both written and verbal.
● Influencer and negotiator with good public speaking and presentation skills
● People management skills: Experience in managing bigger groups of people
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. In 2020 alone, we facilitated the donation of well over 340,000 meals, and 44,000 medicine donations to those in need, as well as donated over 1.3million euros to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
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