Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Engineering And Technology
Job Description
Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
Investigate and troubleshoot technical problems, coordinating with other teams as needed.
Develop, document, and implement processes and procedures for NOC and support operations.
Manage incident response processes, ensuring prompt resolution and documentation.
Communicate effectively with stakeholders and leadership regarding status and incidents.
Identify opportunities for improvement in tools, systems, and team capabilities.
Perform root cause analysis on major incidents and outages.
What You’ll Need:
3+ years experience in NOC and/or technical support teams.
3+ years experience in NOC and/or technical support teams.
Deep understanding of networking, infrastructure, and application monitoring in the cloud. (AWS)
Experience in monitoring and metrics tools (ELK, CloudWatch, Datadog, etc).
Experience with Container orchestrator tools (K8s / ECS / etc).
Experience in Incident management.
Experience with ticket management tools (Jira).
Experience in L1, and L2 support.
Excellent communication skills.
Strong analytical and problem-solving skills.
Availability to work off-hours and on-call rotations as needed.
The ideal candidate has to be passionate about technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.
Snoonu is the fastest growing technology company in Qatar solving some of the country’s most challenging problems in logistics and lifestyle. We are dreamers, scientists, operators, and entrepreneurs. Our culture is progressive, non-hierarchical, meritocratic, and collegial. We are looking for high achievers who will go above and beyond their job descriptions to fulfil a shared vision. If you are entrepreneurial, seek to change society with technology, and want to super-charge your career out of the regular 9 to 5, then Snoonu is the place for you.
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