Junior Network Maintenance Technician

Key Responsibilities

• Assist in reconfiguring network equipment, in compliance with established operations and maintenance guidelines and procedures.

• Assist in ad – hoc preventive and corrective maintenance tasks on networks and participates in upgrading and reconfiguring systems and equipment.

• Assist in network and system fault identification and escalates issues to concerned personnel to restore system functioning.

• Perform on site monitoring of STC networks covering PSTN, Data, PLMN and International Gateways (IGW), to ensure the network systems meet established quality standards.

• Identify fraud cases and reports the same to seniors, in order to ensure effective investigation of these cases.

• Participate in implementing scheduled Maintenance Downtime (MDT) activities to minimize service impact on the network.

• Collect information related to long duration calls by coordinating with SNOC and informs the same to seniors, for their analysis.

• Coordinate with Billing & Collection Support and collates information related to customer complaints.

• Execute scheduled activities related to collection of subscribers meter readings from various PSTN switches and informs all collected data to concerned authorities, for billing generation.

• Implement all scheduled disaster recovery plans as directed by seniors, including 999, 997, 996, 24*7 surveillance etc.

• Follow all relevant operational and technical service delivery policies and procedures to ensure that work is carried out in a controlled and consistent manner.

• Resolve customer's technical problems and escalates issues to the appropriate authority for quick resolution.

• Follow up on the status of customer query tickets on the system and defines time scales within which resolution must be reached.

• Operate and monitors the system and network components according to operational procedures.

• Maintain backup systems in order to provide disaster recovery services for IT users.

• Assist in manage the IT and network layer custom applications and databases implementing enhancements as required.

• Undertake parameter maintenance and changes for financial application(s).

• Operate the system and monitors network components according to operational procedures.

• Maintain hardware and operating systems to ensure performance is maximized and configurations are consistent.

• Execute user administration functions such as creating and maintaining user profiles and reporting.

• Validate reports from vendors and comments on forestalling problems.

• Grant user rights and monitors the usage for one of more applications.

Qualifications

Diploma in Computer Science/Information Technology/ Telecommunication / Electronics & Communication / Electrical / Computer / Mechanical Engineering related discipline

Required Experience

0 – 1 year of experience in the technical service and maintenance at technology/telecommunication industry

Desired Skills & Knowledge

• Basic proficiency in infrastructure traffic management

• Basic proficiency in trouble monitoring and analysis

• Basic proficiency in using various monitoring tools such as Smart care CEM, MAS7, RTTM, NTM, RTM, Info Vista, EWSD & 5ESS switches

• Basic proficiency in different switching technologies (Huawei NGN, EWSD, Ericsson, 5ESS)

• Basic proficiency in using trouble ticketing system like Remedy, and ICMS

• Basic proficiency in data collection and analysis

• Basic proficiency in system diagnostic techniques

• Basic proficiency in technology applications

• Basic proficiency in relevant programming languages

• Basic proficiency in IT services and systems

• Basic proficiency in data processing functions and developing system data structures