IT Support Engineer

• Minimum 2 Years of Hands-on experience on deskside support
• Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory
• Good written and verbal communication skills
• Printers, IP Phone hands on experience
• ITSM tool - Basic knowledge on usage of ITSM tool, ITIL Processes
• Basic understanding of IP protocols, Office 365
• Google Suite (Workspace) Administration experience.
• Responds and resolves all assigned calls within prescribed SLA.
• Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
• Complies with the service levels pertaining to end user support.
• Works with third parties to resolve various technical issues.
• Updates Call Management System, clearly specifies progress and resolution details.
• Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.,

Desired Candidate Profile

• Minimum 2 years in IT support engineer .
• Strong interpersonal communication skills .
• Ability to make complex information accessible to technical and non-technical audiences & all levels of management.