Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Engineering And Technology
Job Description
- Minimum 2 Years of Hands-on experience on deskside support
- Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory
- Good written and verbal communication skills
- Printers, IP Phone hands on experience
- ITSM tool - Basic knowledge on usage of ITSM tool, ITIL Processes
- Basic understanding of IP protocols, Office 365
- Google Suite (Workspace) Administration experience.
- Responds and resolves all assigned calls within prescribed SLA.
- Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
- Complies with the service levels pertaining to end user support.
- Works with third parties to resolve various technical issues.
- Updates Call Management System, clearly specifies progress and resolution details.
- Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.,
Desired Candidate Profile- Minimum 2 years in IT support engineer .
- Strong interpersonal communication skills .
- Ability to make complex information accessible to technical and non-technical audiences & all levels of management.
NAFFCO was founded in Dubai, UAE to become the world's leading producer and supplier of life safety solutions. By recognizing the importance and convenience of having easy access to multiple safety services, we became specialized by offering complete solutions under one roof for all types of high quality firefighting equipment, fire protection systems, fire alarms, addressable emergency systems, security systems, custom-made vehicle such as fire trucks, ambulances, mobile hospitals and airport rescue firefighting vehicles (ARFF).
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