• Interacting with customers and informing them about the services offered through spiels via calls, email and in person with walk-in clients.

• Exhibiting courtesy, empathy, and respect in all customer interactions.

• Provide feedback on company policies and procedures to the clients. Ensure clear communication and alignment on goals and expectations.

• Creating a reliable and trustworthy relationship by being honest and transparent on the company’s policies.

• Daily follow-up calls to clients with the objective to strengthen our retention initiatives.

• Addressing and solving client problems quickly and effectively by coordinating with counsellors or instructors in charge.

• Gather feedback during these interactions, documents for reference and present reports based on this.

• Tailoring interactions to meet the specific needs and preferences of each customer to continuously improving the quality of service to exceed customer expectations.

• Compile and deliver timely reports.

• Propose new streamline processes to provide timely and effective service to clients.

Skills

• Bachelor’s Degree from a recognized university or institute (from Customer Service Roles like hospitality, public relations, media, commerce or any equivalent field)

• Customer Service Associates with experience are eligible to apply for this role.

• Minimum 4 years of experience in a similar role (customer facing or client servicing roles preferred.)

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.

• Adapt in using customer relationship management software to offer the best client services.

• Good listening skills with fluent communication to address all concerns and doubts of the customers.

• Commendable presentation skills to convey important points to the audience effectively.

• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.

• Well-versed in handling digital tools and modern computer hardware.

• Female candidate is a priority for this position.

• Excellent communication in English (oral and written).

• Should possess a pleasing personality.

• Self-starter

• Quick Learner

• Experienced working in a multi-cultural environment.

• Open to take up new challenges.

• Demonstrating understanding and compassion for the customer's situation

Job Details

Posted Date: 2024-07-06

Job Location: Qatar - Doha

Job Role: Customer Service and Call Center

Company Industry: Performing Arts; Primary, Prep, & Secondary School; Call Centers & Customer Care Outsourcing

Monthly Salary: US $1,500