Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
The role is responsible for conducting product training to all store employees & maximize sales opportunities by providing exceptional guest experience.
Key Responsibilities:
Strategic Responsibilities:· Setting up the seasonal training calendar in alignment with the brand direction.· Enhance the skills set of staff working across the region.· Ensuring consistent and relevant product knowledge across the region.· Orientation (Induction) and introduction of product knowledge to new employees.· Sharing knowledge and promoting Learning and Development initiatives.· Champion brand related initiatives to drive employee & consumer engagement e.g. Running/yoga club.
Core Responsibilities:·
Design, develop and update training material, training aids and assessment tests based on the identified training needs and source training material.·
Conduct training sessions in line with the training needs for the product specialists identified for his category.·
Perform post training evaluation for training sessions and follow up on knowledge transfer to the workplace.· Identify areas for improvement as per the feedback from trainees and implement changes accordingly.·
Monitor and Communicate attendance status, evaluation results and training feedback to line manager.·
Advises customers on product ranges best suited to their needs; Answers customers' queries to help them decide on the purchase.·
Provides information to customers on warranties, features, specifications, maintenance, and care of products.·
Ensures customers' needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard.·
Maintains awareness of new product launches, promotional events, and sales.· Achieves sales targets by using sales techniques, up selling and cross selling.
People Management:·
Liaising with Stores regarding training initiatives and support
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Its vision is to inspire people to win in ways that make the world better. GMG's investments span across five key verticals: GMG Sports, GMG Everyday Goods, GMG Health and Beauty, GMG Properties, and GMG Logistics. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
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