Field Service Technician Level 3

Flowserve, a world leader in flow control systems, is seeking a qualified and experienced Field Service Technician to join their team. You will play a vital role in providing exceptional customer service by installing, commissioning, troubleshooting, and repairing Flowserve equipment across various industries.

About Flowserve:

• Leading manufacturer and service provider of flow control systems.

• Committed to sustainability and innovation.

• Global presence with over 16,000 employees.

• Culture that values recognition, creativity, and hard work.

Job Description:

• Install, commission, troubleshoot, repair, and maintain Flowserve pumps, seals, and other equipment across various industries (oil & gas, chemical, nuclear, etc.).

• Provide real-time technical support and recommendations for repairs, upgrades, and replacements.

• Actively troubleshoot problems and implement solutions at customer facilities.

• Build strong customer relationships and represent Flowserve professionally.

Responsibilities:

• Respond to customer service requests and make direct on-site visits.

• Diagnose mechanical problems and take prompt corrective actions.

• Collaborate with customer personnel and lead work crews as needed.

• Oversee the entire equipment repair cycle, including disassembly, cleaning, inspection, and reassembly.

• Ensure successful and timely equipment installation.

• Verify equipment functionality before startup and assess performance.

• Monitor Flowserve equipment performance and maintenance needs.

• Train customers on proper operation and maintenance procedures for Flowserve products.

• Collaborate effectively with internal teams, including repair centers, customer service, and sales engineering.

• Maintain accurate and organized service records, including daily reports, job quotes, completed jobs, and time & materials logs.

Qualifications:

• Self-starter with a strong work ethic, able to work independently with minimal supervision.

• 5-7 years of relevant experience in field service or similar role.

• Proficiency in using Microsoft Outlook, Word, and Excel.

• Active driver's license with a clean driving record.

• Ability to travel extensively, potentially including international travel.

• Willingness to work overtime as required to minimize customer impact.

• Excellent physical condition with the ability to:

  • Lift up to 50 lbs / 25 kg frequently.

  • Ascend/descend ladders and staircases.

  • Climb, reach, and maneuver around large equipment, often in outdoor environments.

• Excellent communication and interpersonal skills.

• Strong organizational skills.

• Willingness to take on additional duties as assigned.

• Preferred Qualifications:

  • Professional certifications in relevant fields.

  • Experience collaborating with unfamiliar teams.