Etihad Airways

Loyalty Engagement Officer

Etihad Airways

Abu Dhabi, United Arab Emirates

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description


Accountabilities

Benefits: Taking an innovative approach to benefits and rewards - specifically lifestyle benefits, tiering, and status retention and extension. Making our members feel valued, special, able to tailor best in class rewards and receiving preferential treatment.

Engagement:

  • Responsible for strategic engagement plan for high valued members which includes:

  • Understand our high value members and their profiles, developing 1-1 relationship with our highest value members

  • Establishing flags for significant changes in behavior and driving personalized activity

  • Drive incremental revenue from our top members

  • Curate events and delivery of benefits to specific to HVGs

  • Sponsorship asset utilization through integrating loyalty into local and international events

Programme Improvement: Deliver programme enhancements - working with relevant stakeholders on continuous improvement of the loyalty programme and introduction of new initiatives, and integration with new lifestyle partners. Drive positive member NPS by understanding our member feedback, and benchmarking against competitors and market leading program

Virtual Clubs: responsible for management of virtual clubs benefits and respective membership base to drive incremental value to Etihad Airways

Execute assigned tasks: in compliance with established standards and procedures so that work is carried out in a controlled, timely and consistent manner. This role also requires supporting program activities across the Etihad Guest team

Education & Experience

Bachelor's degree in a related field from an accredited college/university and/or relevant experience6+ years relevant work experience, with at least 3+ years' experience with premium customer servicing

Requirement to be proficient in working with data

Experience with event management / brand activations preferred

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

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