Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
MAIN DUTIES AND RESPONSIBILITIES:
1.1.1 Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
1.1.2 Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
1.1.3 Assure that every luggage is covered with a baggage claim tag.
1.1.4 Parking of guests and visitors vehicles in the designated hotel parking area.
1.1.5 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
1.1.6 Handle issuance of guest room key cards and ensure effective control for guest security.
1.1.7 Report any unusual occurrences or requests to the Concierge desk.
1.1.8 Be aware of the hotel accident Prevention Policies.
1.1.9 Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
1.1.10 Check Hotel situation, occupancy, functions, groups, VIPs.
1.1.11 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
1.1.12 At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
1.1.13 Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.
1.1.14 Review and update Logbook.
1.1.15 Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.
1.1.16 Oversee the day to day operations.
1.1.17 Assist guests with their luggage.
1.1.18 Report regularly on happening to Asst. FO/ FOM.
1.1.19 Aware of fire & first aid procedure
1.1.20 Handle guest complaints and report to manager
1.1.21 Be fully aware of the Talk of the Walk for the day.
1.1.22 Proper grooming at all times.
1.1.23 Attend training classes as per schedule.
1.1.24 Show fullest cooperation and respect within the team and other departments
1.1.25 Is aware of the daily activities and has product knowledge of all the hotel facilities.
Qualifications
University Degree in any field. Minimum 1 year in a similar role.
Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. It curates and manages unique properties and experiences in some of the most exciting destinations worldwide. Founded in 2011 by entrepreneur Sharan Pasricha, Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company, with Accor holding a majority shareholding. Ennismore comprises three business units, a lifestyle collective rooted in culture and community; iconic luxury venues pioneering the art of French hospitality by Paris Society, and immersive resorts creating havens for escapism and entertainment led by Rixos. Under the leadership of Sharan Pasricha, Founder & Co-CEO, and Gaurav Bhushan, Co-CEO, Ennismore has an unrivalled ecosystem of 17 brands with over 140 operating hotels, resorts, and branded residences, over 130 in the pipeline, 76 iconic venues, and over 300 restaurants and nightlife destinations. Ennismore operates hotels in over 30 countries with 30,000 team members. Ennismore puts innovation at the centre of everything it does, with four dedicated in-house studios, including Carte Blanched, a fully integrated F&B concept platform; AIME Studios, an award-winning interior & graphic studio; a Digital Product & Tech Innovation lab; and Ennismore Partnership Studio, building global brand and activation partnerships. Dis-loyalty is Ennismore’s travel and food membership that beats boring. Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places, it calls home.
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