DHL

Imports Agent

DHL

Doha, Qatar

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description

DHL is the world's most international company, pioneering cross-border express delivery since 1969. Operating in over 220 countries and territories worldwide, we connect people globally, aiming to improve life on our planet through our services.

Position: Certified International Specialist

Your Role:

  • Provide exceptional customer service, understanding that all DHL customers require express delivery.

  • Follow Gateway clearance procedures outlined in the manual to comply with GSOP procedures and safe working practices.

  • Provide daily updates on clearance status of shipments held in customs for clearance on ACA.

  • Create daily check points for network visibility using appropriate exception codes.

  • Track and trace shipments according to DHL's network trace standards, investigating undelivered, returned, delayed, lost, damaged, and held shipments thoroughly.

  • Maintain comprehensive knowledge of all departments, DHL network, products, and services to provide accurate information to customers on transit times, clearance delays, custom paperwork requirements, packing, accounting, and sales queries.

  • Highlight recurring problems manifested through traces and direct information for prompt corrective actions.

Your Profile:

  • Proven ability to work under pressure in a fast-paced, time-sensitive environment.

  • Strong educational background, with knowledge of the service industry preferred.

  • Good oral and written communication skills in English and Arabic.

  • Ability to handle stress in a fast-paced working environment.

  • Adherence to policies and procedures.

  • Strong relationship building and interpersonal skills.

  • Effective team contribution in a busy environment.

Our Offer:

  • Strong career support in an international environment.

  • Great culture and colleagues.

  • Multifarious benefit program.

If you see a personal challenge in these versatile and responsible tasks, apply now! We look forward to receiving your application.

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.

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