Dean of Operations and Quality

CUC Ulster University (CUC) seeks a dynamic and experienced Dean of Operations and Quality to lead operational excellence and quality assurance across academic and administrative functions. This senior leadership role plays a pivotal role in ensuring efficient operations, high-quality university services and programs, and alignment with CUC's strategic goals.

Responsibilities:

• Strategic Leadership & Operational Management:

  • Develop, implement, and lead CUC's operational strategies for student services, recruitment, admissions, communications, and facilities management.

  • Enhance and promote CUC and its services to internal and external stakeholders.

• Quality Assurance & Compliance:

  • Oversee a comprehensive quality assurance system, including strategic management, process improvement, and monitoring for continuous improvement.

• Marketing, Recruitment & Admissions:

  • Collaborate with the central marketing team to optimize CUC's marketing and recruitment activities.

  • Play a key role in maximizing applications, conversion rates, and raising CUC's profile.

• Student Services & Experience:

  • Deliver high-quality student services to ensure an outstanding student experience.

  • Manage areas including academic support, library services, student welfare, and student voice initiatives.

• Facilities Management & Administrative Support:

  • Oversee facilities management, reception services, administrative support, employer engagement, and licensing.

Key Relationships:

• Internal: CUC & Artan Group employees

• External: Students, guardians, Ministry of Education, external partners

Qualifications & Experience:

• Master's degree in Business Administration, Education Management, or related field (PhD preferred).

• Minimum 5 years of senior leadership experience in higher education administration, with a focus on operations and quality assurance.

• Strong strategic planning, budgeting, communication, and analytical skills.

• Experience managing complex stakeholder relationships and fostering educational excellence.

• Experience in a student services function within an educational institution (desirable).

• Proficiency in Arabic (a plus).

Key Skills & Abilities:

• Initiative, empathy, and discretion.

• Strong IT and organizational skills.

• Excellent written and oral communication, including innovative student communication strategies.

• Project management expertise and efficient work under pressure.

• Extensive technical knowledge of information technology and management systems.

• High integrity, trust-inspiring presence, and stress management skills.

• Supportive, proactive, and skilled in prioritizing and planning.

• Strict adherence to confidentiality and tactful discretion.

• Meticulous attention to detail with a focus on efficient outcomes.

• Positive and determined attitude.

Additional Skills:

• Strong interpersonal and public speaking skills.

• Collaborative team player, contributing to team goals and student enrollment initiatives.

• Excellent customer service, effectively engaging with students and families.

Contract Details:

• Start Date: September 2024

• Contract Duration: Renewable

• Remuneration and Benefits: Competitive Tax Free Package, Annual Return Air Tickets, Private Medical Insurance, Other Allowances

Application Deadline: 12 July 2024 (or earlier if suitable candidates are shortlisted)

CUC Ulster University:

CUC Ulster University is a modern and dynamic university based in Qatar with ambitious plans to be a leading private higher education provider. They offer a range of internationally recognized degrees and qualifications, partnered with the prestigious Ulster University UK. Their brand new university campus opens in September 2024, offering a vibrant learning environment for up to 5,000 students.