Car Rental Agent

• Greet clients as they arrive, answering the telephone, handling client questions or complaints.

• Meet all sales and service standards.

• Prepare the rental agreement while advising on vehicles and optional extras to the customer according to their needs.

• Assisting customers by finding out their needs then providing quotes and booking reservations both at the counter and over the phone.

• Communicate detailed contracts, rental policies, and procedures.

• Creating and managing corporate accounts leads.

• Actively managed vehicle maintenance, inventory, cash sheets, and daily business reports.

• Processing payments in connection with credit cards using the computer system.

• Process the balance of daily transactions and prepare bank deposits.

• Receive the vehicle and check tires accessories among others and proceed to process a complaint about damages.

• Respond to phone calls and referred to different places.

• Update inventory of vehicles that are in use or in maintenance.

• Act as liaison between branch and maintenance team for rental vehicles.

• Interaction with customers upholding company standards and positive reputation.

• Associate with customers about car rental availability and cost of vehicles.

• Daily Check Vehicle & Branch to ensure readiness of operations.

• Report on all complaints and incidents to ensure that a corrective action is taken.

• Maintain company image, customer & branding to secure reputation.

• Manage the assigned branch daily operations to ensure that it is running professionally.

• Increase the efficiency of cars & drivers to maximize utilization.

• Showing customers to their vehicles to point out damage to the vehicle before renting.

• Checking mileage and inspecting for damage when vehicles are returned.

• Provide ongoing service and sales support.

• Qualify customers to rent vehicles & help customers to choose a suitable car to rent.

• Handle payments, rental insurance, and gas fill-ups.

• Assist customers with their vehicle rental to ensure a positive customer experience.

• Responsible for ensuring the cars are clean, full of gas, and ready for the next client.

• Provide information about rental items, such as availability, operation, or

description.

• Reserve items for requested times and keep records of items rented.

• Keep records of transactions, and of the number of customers entering the showroom.

• Follow up with customers to return cars on time and call the customer before the agreed period to ask them to return the car and if need an extension to