Sports Facility Operations Manager

Provide the best children's program available:

• In a warm and friendly atmosphere

• Staffed by personnel who care, are enthusiastic and understanding

• In a sparkling clean environment

• With properly functioning, safe equipment

• In a professional manner for both parents and children

Employee Management:

• Interview, hire, train, develop, retain, supervise, discipline, and terminate Lead Teachers and Assistants.

• Implement and uphold employee policies and procedures.

• Assist in scheduling staff for daily operation, classes, and parties, handling vacation requests.

• Conduct regular staff meetings for teaching tips and safety techniques.

• Capable of performing all duties of Lead Teachers and Assistants in addition to the duties of the Training Director.

Member Management:

• Establish rapport with parents/customers.

• Ensure parents are happy with the program/facility.

• Listen and respond to parents’ needs, working out problems with the Facility Manager.

• Handle parent questions and complaints in a non-confrontational manner.

• Assist in creating weekly announcements, keeping parents and employees informed.

Class Registration:

• Handle registration and payment for all services.

• Supervise staff in handling registration properly.

• Ensure Waiting List parents are informed.

• Ensure all tuition is paid promptly.

• Develop strategies to increase class enrollment in collaboration with marketing and Facility Manager.

Post-Registration:

• Ensure attendance is kept for all classes.

• Handle make-up classes properly.

• Contact guests to fill available positions when a member no-shows.

• Follow up with guests to promote future registration.

• Contact parents whose children have not attended class three times in a row to ensure all is well.

Facility Management and Administration:

• Assist Facility Manager in maintaining and managing computer and TOMS.

• Assist Facility Manager in keeping web announcements and schedule current.

• Accountable for all inventory duties.

• Review and update the facility’s emergency response plan as necessary.

Daily Facility Operations:

• Assist Facility Manager to ensure scheduled staff is ready, willing, and able to work.

• Answer phone calls, return messages, and check email as needed.

• Greet members and new customers.

• Ensure the facility is clean and tidy throughout the day.

• End-of-day cleanup to prepare for the following day.

Class Operations:

• Ensure classes are run properly.

• Ensure the enthusiasm of staff and participants.

• Ensure that children are enjoying the class.

• Ensure staff members have smiles on their faces.

Facility Operations:

• Ensure that the facility is monitored by staff.

• Ensure that the facility is clean and safe.

Birthday Parties:

• Encourage booking of birthday parties well in advance.

• Ensure deposits are received at least one month before the party.

• Collaborate with parents to ensure all party supplies are on hand.

• Explain all details of birthday party practices to parents.

• Ensure every party is appropriately staffed.

Weekly:

• Inventory of operating and marketing supplies.

• Provide a list of items needing purchase or replenishment to the Facility Manager.

Cleanliness:

• Ensure the gym is spotless every day. All employees share this responsibility.

Personal Appearance:

• Maintain professional appearance through proper clothing and good hygiene.