Welfare and Engagement Support Officer

Key responsibilities:

• Act as the Deputy Designated Safeguarding Lead (DDSL) for the Study Group centre.

• Liaise with College Guardians and other guardians for under 18 students, monitoring their attendance and providing pastoral support.

• Implement a structured tutorial framework addressing individual and group needs.

• Monitor academic and pastoral welfare, signposting students to appropriate services.

• Provide counseling to students on welfare and health issues, maintaining accurate records.

• Monitor student attendance, issuing warnings as necessary.

• Assist in student induction activities and social events.

• Keep records of Extenuating Circumstances (EC) submissions and attend relevant meetings.

Qualifications & Training:

• Bachelor's degree or equivalent experience in a relevant field (Essential)

• Tutoring Experience (Essential)

• First Aid certification (Desirable)

• Risk Assessment Training (Desirable)

• Prevent Duty training (Desirable)

Experience Required:

• Experience in welfare within a Further Education environment

• Providing pastoral support to international students

• Partnership working or management in the education sector

• Ability to work under pressure and meet deadlines

• Proficiency in data and reporting systems

Knowledge/Skills:

• Understanding of Data Protection Act confidentiality requirements

• Knowledge of safeguarding legislation and data sharing requirements

• Best practices in providing pastoral support to international students

• Data analysis skills for identifying areas of improvement

• Proficiency in student management systems (e.g., Progresso)

• Advanced Microsoft Office skills, particularly Word and Excel

• Excellent written English communication skills

• Ability to work independently and collaboratively

Attributes:

• Well-organized

• Strong planning skills

• Personable and approachable

• Adaptable and flexible

• Strong integrity

• Excellent communication skills

• Empathetic

About Study Group: Study Group is a leading international education provider dedicated to helping students worldwide reach their full potential. With university partnerships and various study programs, including face-to-face, online, and hybrid options, Study Group provides students with the resources and guidance they need to succeed. The global network of offices and university partnerships ensures students receive the best educational services available. Additionally, the Insendi platform delivers innovative digital learning experiences with advanced tools.

Organizational Compliance: Study Group upholds high standards in safeguarding to ensure the best possible student experience. Successful applicants undergo Criminal Background Checks, reference checks, ID and Right to Work verification, and Education Verification. Study Group is committed to equal opportunities and diversity in the workplace, selecting candidates based on skills and experience alone. All information is kept confidential and securely stored.