Project Lead - Altea PSS

Roles and Responsibilities

• Manage and help resolve application-related incidents and problems. This involves analyzing issues, coordinating with relevant teams, and ensuring timely resolution to minimize impact on business operations.

• Oversees the entire application support function, ensuring that all applications are properly maintained, supported, and meet service level agreements

• Collaborates with other IT teams, such as Digital, Ground services, Commercial & IT, to manage and implement changes to applications. This involves coordinating Change Management process including reviewing the Change Proposals and Requests, testing and deployment activities, and ensuring smooth transitions.

• Deployment and managing Service management processes plus best practices.

• Manage the incident, change management effectively, and highlight if any critical risks associated and support go-live activities.

• Provide timely updates to all stake holders on Incident resolutions progress, incident reports and share post incident Root Cause Analysis