Crew Hotels & Allowances Specialist

Join our team as a Crew Hotels & Allowances Specialist and play a vital role in ensuring a seamless and rewarding experience for our cabin crew members around the world.

About the Role

Based in Doha, Qatar, you will be responsible for overseeing our Crew Hotel & Allowances program. In this role, you'll work closely with vendors and internal stakeholders to guarantee our crew receive top-notch service during their layovers.

Responsibilities

• Vendor Management: Support the Crew Hotel & Allowances management team in developing a vendor performance framework, including key performance indicators (KPIs) to track service quality.

• Performance Monitoring: Monitor vendor performance against established metrics, identify trends and emerging issues, and work collaboratively to find solutions.

• Invoice Management: Oversee the invoice verification and payment process for crew hotels and allowances.

• Stakeholder Collaboration: Build and maintain strong relationships with internal stakeholders like Procurement, Ground Services, and Crew Control to ensure consistent and high-quality service delivery.

• Performance Improvement: Drive stakeholder engagement to achieve program targets and ensure deliverables are met.

• Crew Layover Management: Supervise the provision of operational crew rooms and transportation at outstations, adhering to contractual obligations and exceeding expectations.

The Ideal Candidate

• Qualifications: A relevant college or university degree with a minimum of 5 years of experience in a related field.

• Vendor Management Expertise: Proven knowledge of procurement and vendor management principles, particularly using KPIs and vendor/balanced scorecards.

• MS Office Proficiency: Advanced skills in Microsoft Office, especially Excel, with the ability to analyze data and manage dashboards effectively.

• Airline Operations Knowledge: Prior experience in airline operations, particularly flight operations, would be advantageous.

• Customer Focus: A strong customer service orientation, with excellent organizational and follow-up skills.

• Problem-Solving Skills: Highly developed planning, analytical, and problem-solving abilities.

• Communication Skills: Excellent command of spoken and written English.

• Aviation Experience (Preferred): Prior experience working with suppliers and stakeholders in an aviation environment is a plus.

Benefits of Joining Qatar Airways

• Be part of a dynamic and growing organization with a global reach.

• Contribute to a team dedicated to providing exceptional service.

• Enjoy a challenging and rewarding career in a fast-paced environment.

• Work alongside a diverse and talented team in Doha, Qatar.