OnePath Network, a leading non-profit media organisation, is seeking a highly motivated E-Commerce Manager. The ideal candidate is a highly organised and innovative e-commerce professional with extensive experience in managing product lifecycles, Shopify platforms, promotional marketing, and logistics, who is passionate about driving growth and customer satisfaction in a dynamic, mission-driven environment. 

Location: Sydney, Australia 

Key Responsibilities

1. Merchandise Management

• Oversee the entire product lifecycle, from sourcing and designing new products to managing inventory levels.

• Collaborate with designers and merchandise suppliers to create new product designs and negotiate favourable terms.

• Maintain relationships with vendors and suppliers, ensuring timely deliveries and managing invoices.

2. E-Commerce Platform Management (Shopify)

• Manage and update the Shopify store, ensuring the website is optimised for performance, user experience, and product availability.

• Regularly update inventory, product descriptions, and pricing to reflect stock levels.

• Coordinate fulfilment processes, ensuring orders are processed, packaged, and ready for courier pick-up on time.

3. Promotional Marketing

• Develop and execute promotional campaigns, including emails, website banners, social media graphics, and reels.

• Organise and manage photoshoots for new product launches.

• Work closely with the marketing team to create compelling content that drives traffic and increases sales.

4. Logistics and Inventory Management

• Implement and maintain live inventory systems that sync stock levels with Shopify.

• Ensure a smooth logistics workflow, managing stock from suppliers to the studio and coordinating with couriers for timely deliveries.

• Monitor and optimise warehouse operations to ensure efficiency.

5. Customer Relations

• Manage customer communications, including responding to queries, handling refunds, and resolving issues related to damaged items or delayed deliveries.

• Maintain excellent customer service standards to ensure a high level of satisfaction.

6. Financial Management

• Track costs, sales, and profit margins for all e-commerce operations.

• Present financial performance and campaign evaluations to senior management, providing insights into product performance and profitability.

• Approve budgets for merchandise, promotional activities, and operational expenses.

7. Team Collaboration and Leadership

• Work closely with cross-functional teams including design, marketing, and logistics to ensure seamless collaboration and alignment on e-commerce goals.

• Lead the team in curating the best products for the store and approving designs and promotional materials.

Key Skills and Qualifications

• Experience: Minimum of 5 years in e-commerce management, preferably in the product and merchandising space.

• Technical Skills: Proficiency in Shopify management, digital marketing tools, and inventory systems.

• Marketing Expertise: Strong understanding of promotional marketing strategies across various channels, including social media, email campaigns, and website management.

• Analytical Skills: Ability to analyse e-commerce performance data, track costs and profits, and provide actionable insights.

• Customer Service: Strong interpersonal skills with the ability to manage customer relations and resolve issues efficiently.

• Leadership: Proven experience in leading cross-functional teams and managing relationships with suppliers and stakeholders.

Attributes

• Strong attention to detail and organisational skills.

• Ability to work independently, as well as part of a team.

• High level of professionalism and adaptability.

• A passion for OnePath Network’s vision and values.

Start: Immediate for the right candidate.

Rates: Market rate + Bonuses. Subject to skill set and experience. 

If you are passionate about making a global impact through innovative media and community engagement, we want to hear from you!