Network Operations Centre Operator

Primary Skills·

Experience on NOC, BMC, App dynamics tool, Entity, PRTG, Site24x7, Uptime Robot etc..

Secondary Skills· Knowledge of network technologies router, firewall, servers, etc

Job Description:

The NOC Lead owns the NOC service to oversee complex network components and are responsible for network management.

Responsibilities:

• Regular Meetings with Clients to ensure and Delivery obligations are being met (‘what’ we deliver)·

• Proactively monitor backbone network and IT landscape and address issues that may· arise.

• Troubleshoot network outages and escalate as needed.

• Adhere to defined quality guidelines for customer communication

• Review processes and recommend changes to improve the overall effectiveness/efficiencies.

• Carry out other work as directed by senior members of the team.

• Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by· following established SOPs.

• Update the internal knowledge base with new solutions for support.

• Comply with the organization’s conventional guidelines, policies,· and processes.

• Monitor breaches of service level agreements (SLAs).

• Update the departments, teams or third-party providers on events progress.

• Aid team members by applying technical knowledge of operations and systems using server,

• PCs, telephones, and emails.

• Diagnose Issues within the IT landscape.

• Continuously monitor systems through various tools.

• Track all Issues.

• Report Incidents.

• Generate reports as required.

• Maintain internal communication and escalation matrix.

• Add monitors to web monitoring tools and network monitoring tools.

• Apply system updates to Windows systems utilized by the DCC monitoring solutions.

• Update and maintain all internal documents and trackers.

• Participate in war rooms for issue resolution.