Workforce Management Professional

Job Summary *

Apply WFM concepts and best practices that optimize forecasting, scheduling and resource utilization at a holistic level for for all Consumer Sales divisions across all Consumer Sales Unit divisions including: the flagships and the Fully Branded outlets -FBO's ,VIP, Resellers , Channels , Modern Trade , Hajj & Omrah (mobily and Partner Staff) while ensuring high quality reporting and accuracy.

• Plan & forecast workforce schedules across all outlets/regions, utilize the WFM software to generate schedules. (monthly, weekly, daily and intra-daily).

• Monitor sales volume, trends and averages on a monthly, quarterly and seasonal basis for appropriate scheduling

• Make appropriate scheduling to manage resource requirements at sales outlets while balancing people’s needs

• Ensure schedules are generated on regular basis that coincide with the forecast.

• Provide information on employee activity, absences, meetings and other schedule exceptions

• Assist in maintaining and updating staff plan data and employee entry/removal from scheduling software and other databases

• Provide analysis of current schedules and make recommendations to backfill or optimize

• Ensure resources are available to handle real time work load, Maintain planned Vs actual forecast details and adjust to meet any deviations from plan

• Maintain planned Vs actual forecast details and adjust to meet any deviations from plan

• Notify with immediate effect for any problems related to Queuing system and synchronize with IT Sales Supports, Vendors, Administrations to solve this problem

• Review planned vacations for all Outlet staff and update it according in the WFM database based on the leave approvals

• Track, Report crisis and disasters like delay in Opening Outlets, Exceeding Waiting time, increase in No Show numbers.

• Perform any other duties and responsibilities as designated by the line manager.

Skills

• A minimum of 0-2 years of experience in Workforce Management or a related field.

• Bachelor's Degree in Business Administration, Marketing or equivalent

Education & Experience

Business Administration, Marketing or equivalent
Related Experience:
HR – Workforce – sales – planning.