Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Responsible for IT performance management system setup including putting up service provider SLAs in alignment with design and delivery, development and implementation and IT special business solutions function
Monitor IT function's performance across all KPIs dimensions and provide operational feedback to each function on a regular basis
Coordinate information gathering, data analysis and ensures timely submission of the Up-to-date statistics (KPI score cards, budget and delivery status summaries etc.) and required IT performance and management reports
Responsible for compiling departmental KPIs.
Perform any other duties and responsibilities related to IT Performance Management as designated by the line manager.
Work and coordinate with HR departments for activities related to setting individual/departmental KPIs. Ensures IT meets the KPIs setup deadlines.
Owns and coordinates the different appraisals periodic activities in alignment with HR. Ensures IT meets the appraisals deadlines.
Ensures IT Department follow HR's policies and strategies.
Etihad Etisalat (Mobily) is a Saudi company launched commercially in May 2005. Mobily provides integrated services for three main sectors, individuals, businesses, and carriers. It has one of the largest wireless networks by coverage in Saudi Arabia as well as the region, and one of the widest FTTH networks, in addition to one of the largest data center systems worldwide.
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