Digital Services Principle Professional

Job Summary

• Develop and implement Digital Services section policies and procedures in order to ensure the fulfilment of organizational requirements whilst delivering high-quality services.

• Scout and research new trends, benchmarks related to Big Data, AI and Innovation in Telecoms.

• Carry out the day-to-day operations of the Digital Services to achieve high performance standards, meet established targets and engage employees in a motivated work environment

• Identify new Digital Services to be developed based on the Marketing Plan.

• Introduce and integrate digital platform across different marketing areas to enable new digital use cases, optimize digital spending and customers targeting.

• Develop Digital Services Project Plans and track progress on milestones, budgets and outputs to make sure new services are being efficiently developed

• Launch different targeted campaigns to drive the digital awareness and customers shift to digital channels.

• Review and challenge the assessment of technical and non-technical requirements of Digital Services with the support of digital team and value added service

• Validate solutions in coordination with CX, Technology and monitor communication with IT regarding enhancements to billing and customer care.

• Perform other duties as required by the executive management as needed.

Skills

• product/solution development

• Strong mix of IoT, Innovation and telecom experience or ICT.

Education

Business Administration, Marketing