Mobily

Customer Care Reporting Specialist Officer

Mobily

Jeddah Makkah, Saudi Arabia

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Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description

Job Summary

* Collecting raw data from various systems and use it in analysis that support decision making process

  • Prepare the daily, weekly and monthly management reports on KPIs

  • Develop the MIS reports and conduct needed analysis for all operational figures.

  • Conduct performance analysis and identify the causes for deviation in targeted KPIs

  • Prepare special reports related to the performance reporting as requested by management team.

  • Prepare monthly review of Customer Care KPIs

  • Prepare call volume analysis to support headcount forecasting.

  • Perform other responsibilities as required by higher levels of supervision.

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Mobily

Etihad Etisalat (Mobily) is a Saudi company launched commercially in May 2005. Mobily provides integrated services for three main sectors, individuals, businesses, and carriers. It has one of the largest wireless networks by coverage in Saudi Arabia as well as the region, and one of the widest FTTH networks, in addition to one of the largest data center systems worldwide.

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