Program manager

Responsible for managing the technical and business delivery of Lob projects and to act as a Project Sponsor on common projects, leading all Project Managers.
· Key KPIs include:

• Accumulative subordinates PM's KPI's

• Customer satisfaction & delivery against project specs

• Manage a number of projects and take the responsibility for a portfolio of customer projects

• Responsible for the planning, execution and successful completion of a number of customer projects

• Prepare Program plans, and review them with the Program Manager from the client's side.

• Monitor the progress of program, ensuring that all program milestones are achieved.

• Follow-up the final acceptance for the whole program. ·

• Monitor the program invoicing and notify the Finance of all the necessary interim invoices to be issued to the client.

• Prepare and submit periodicals activity reports to the relevant manager.

• Prepare and submit periodical progress reports to customer, as needed

• Evaluate the performance of the assigned Project Managers and prepare and submit performance evaluation reports to the relevant managers.

• Provide guidance/ instruction to subordinate PM's during the program life cycle.

• Conduct discussion sessions to subordinates to study lessons learned and optimize resources utilization.