Autonomous Operations Senior Technical Support Specialist

Key Responsibilities:

• Provide advanced technical support for the operation and maintenance of autonomous systems, including Unmanned Surface Vehicles (USVs) and other remote technologies.

• Troubleshoot and resolve complex technical issues to minimize downtime and ensure seamless operations.

• Collaborate technical team to develop and implement technical procedures and best practices.

• Conduct regular system diagnostics and performance evaluations to identify and address potential issues proactively.

• Mentor and support junior technical support staff, providing guidance and training to enhance their technical skills and knowledge.

• Ensure compliance with industry standards, regulatory requirements, and company policies in all technical operations.

• Assist in the deployment and integration of new autonomous technologies, ensuring they meet operational requirements.

• Maintain detailed documentation and reports related to technical support activities and system performance.

• Participate in continuous improvement initiatives to enhance the efficiency and reliability of autonomous operations.

• Support the development and updating of technical training programs for autonomous operations personnel.

What Skills & Experience Will You Have?

• Bachelor’s degree in Engineering, Marine Technology, Information Technology, or a related field.

• Minimum of 5 years of experience in technical support, preferably in autonomous or remote operations.

• Strong technical knowledge of autonomous systems and related technologies.

• Proficiency in relevant software and tools used in autonomous operations.

• Knowledge of applicable codes, guidelines, and standards.